Overview Of the Position

• Manage community associations efficiently, optimizing the client’s investment in management services

• ·        Provide guidance and direction to the board of directors for decisions affecting the community
• ·        Work with vendors in managing projects at the community.

Role and Responsibilities

Community Management Responsibilities:

• Assist Association Boards in understanding how to effectively manage their community within the scope and limits of authority providing guidance and advice on policy issues.
• Recognize when to consult with the association’s attorney for interpretation of statues and documents.
• Implement decisions of the Board.
• Meet with Board of Directors on a predetermined schedule, either in person or virtually.
• Prepare monthly Management Reports and Board Meeting agendas.
• Perform regular property visits.
• Handle day to day phone calls and e-mails from clients
• Assist with dispute resolution/rules enforcement.
• Maintain the Association’s property records.
• Manage the Associations’ on-site employees, if applicable.

Financial Management:

• Monitor expenditures of associations and approve invoices for payment
• Interpret financial data and assist the board in understanding their financial position
• Prepare budgets and/or projections.
• Communicate directives from the Board to the Accounting department

Facilities Management:

• Oversee the management of association grounds and buildings to meet the needs of individual residents, to preserve and enhance the common property, and to limit injury to residents, guests, and employees.
• Arrange for maintenance, repairs, and replacement of common elements as requested.
• Identify qualified contractors, negotiate contracts and oversee activities of contractors, vendor personnel, and suppliers.
• Perform periodic property visits to ensure adherence to vendor contract requirements.
• Respond to emergencies in a timely manner.
• Assist in identifying responsible parties for maintenance issues and prepare work orders as needed.
• Evaluate effectiveness of maintenance programs.[i]

Qualifications/Skills

• Strong verbal and written communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. 
• Ability to analyze and interpret the needs of customers and offer appropriate solutions. 
• Knowledge of property management principles, procedures, and standards, as applied to residential facilities and knowledge of community association law.
• Project planning skills and knowledge of the contracting process
• Skilled in organizing resources and establishing priorities. 
• Ability to develop and maintain personal recordkeeping systems and procedures. 
• Ability to analyze and interpret financial data for association boards of directors
• Ability to coordinate and/or supervise independent contractors. 

Education Requirements

• A college degree is preferred, but not required.
• The position requires the ability to read and write English fluently, and the ability to accurately perform intermediate mathematical functions
• Ability to utilize Microsoft Office software functions and property management software.
• Ability to pass the Certified Manager of Community Associations (CMCA) exam within two years of employment
• Previous experience in property management is preferred but not required.

Additional Notes

• This is a salaried position, with more than 40 hours per week frequently required, with frequent attendance at evening board meetings required.
• Work will need to be performed at the Gassen office at times, with the option to work remotely at other times.  Must be flexible to come to the office for meetings as needed.
• Opportunity for promotion from Association Manager to Senior Association Manager is possible after a minimum of two years of satisfactory performance.
• The position requires each individual to furnish their own automobile and possess a valid driver's license.