Assistant Manager

Gary’s Wine & Marketplace is seeking a hands-on, motivated Assistant Manager (AM) to support daily store operations and help drive an exceptional customer experience. This role is second-in-command at the store level and works closely with the General Manager to ensure the store runs smoothly, the team is supported, and guests receive outstanding service.The ideal candidate is a strong floor leader who enjoys working with people, thrives in a fast-paced retail environment, and takes pride in maintaining high operational and service standards.About Gary’s Wine & MarketplaceGary’s Wine & Marketplace is a locally owned business and a leading wine retailer in the tri-state area, with established brick-and-mortar stores and a strong online presence. We specialize in offering a wide selection of fine wines, beers, spirits, artisanal cheeses, quality meats, and gourmet foods—all at competitive prices.Our reputation is built on outstanding customer service and a knowledgeable team that is passionate about great products. Joining Gary’s means being part of a dynamic, customer-focused environment where expertise, teamwork, and enthusiasm are valued.Key ResponsibilitiesServe as second in command of store operations, supporting the General Manager in daily execution and leadershipDirect, monitor, and support team members in their day-to-day responsibilitiesHelp train, coach, and develop staff, ensuring new hires are properly onboarded and existing team members continue to growOversee customer service issues and ensure a consistently positive guest experienceAssist in meeting financial, operational, and staffing goalsEnsure the store is adequately stocked, organized, and merchandised, including endcaps and product displaysHelp implement and follow store procedures and operational standardsCommunicate store needs, challenges, and opportunities clearly to the General ManagerRequirementsQualifications & Requirements3 years of management experience in a retail environmentA systems-oriented leader with the ability to follow and help improve store proceduresStrong leadership presence with a positive, team-focused management styleAbility to provide constructive feedback that motivates and supports staffComfort and experience using technology, including:Point of sale (POS) systemsE-commerce and order fulfillment platformsCustomer support or ticketing toolsEmployee scheduling and delivery routing softwareStrong written and verbal communication skillsExcellent customer service skills and a genuine passion for working with customersAbility to work in a fast-paced, high-volume environmentProficiency in Microsoft Office and OutlookFlexible availability, including evenings and weekendsAbility to lift to 40 lbsBenefitsWe offer a friendly working environment, a competitive starting salary, flexible hours, and a generous employee discount. For full-time employees, benefits such as 401K and health insurance are available subject to the terms in our Employee Handbook.