Part-Time Receptionist - Gary Crossley Ford

We are seeking a Part-Time Receptionist with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the callers business, and direct the callers to their destinations. The Receptionist position hours are as follows:

Thursday 4pm - 8pm

Friday 4pm - 7pm

Alternating Saturdays 

The Crossley difference is the way Gary Crossley Ford services customers with the largest inventory of Ford vehicles in Kansas City, the Free Car Wash program and President's Award-Winning customer service. Gary Crossley Ford prides themselves on being part of the Kansas City community and giving back to the community that supports them. Gary Crossley Ford supports many charitable foundations, non-profits, local schools, and athletics all throughout the Kansas City Metro area.

We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you!

What We Offer

• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Discounts on products and services
• Employee Appreciation Events 

Responsibilities

• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Welcome visitors in a warm and friendly manner
• Maintain showroom floor and all common areas in a clean and tidy manner at all times
• Operate standard office equipment on a regular basis, including a fax machine, copy machine, document scanner and a computer
• Handle customer complaints diplomatically and refer customers to the appropriate individual for resolution
• Operate a telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Keep detailed and accurate records of visitors
• Receive deliveries
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Experience with Microsoft Office suite and Google Sheets is a plus
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance
• Must be able to pass a background check and drug screening