What are the responsibilities and job description for the Lumitracker Client Relationship Manager position at Garver Engineering?
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Lumitracker Client Relationship Manager
Orlando, Florida
Garver's internally developed mobile light data collection system, Lumitracker, has earned industry recognition and strong customer adoption. As Garver continues to expand Lumitracker's presence, we are seeking a Client Relationship Manager who is deeply focused on building, strengthening, and sustaining long-term relationships with municipal, Department of Transportation (DOT), and related clients.
This role is centered on account management, client partnership, and relationship-driven growth. The ideal candidate will serve as a trusted advisor to public sector clients, ensuring long-term success, repeat business, and expansion within existing and new accounts while representing Lumitracker as a strategic solution.
Key Responsibilities
Client Relationship Management, Account Growth & Business Development
- Serve as the primary point of contact and relationship owner for clients, acting as a trusted advisor by aligning Lumitracker solutions with client infrastructure goals, challenges, and priorities.
- Build, maintain, and strengthen relationships with city officials, public works leaders, DOT stakeholders, and key decision-makers to foster long-term, trust-based partnerships.
- Own and manage the full client lifecycle, including account growth, retention, and expansion, while identifying opportunities to deepen engagement and increase solution adoption.
- Develop and execute relationship-driven strategies to grow Lumitracker adoption in municipal and DOT markets, including pursuing new clients through networking, referrals, and industry engagement.
- Lead and manage all client interactions and deliverables-including regular check-ins, site visits, proposals, negotiations, and contract discussions-while coordinating with regional teams to ensure a unified, high-quality client experience across multiple accounts.
Preferred Qualifications
- Proven experience managing and growing client relationships with municipal, DOT, or other public-sector organizations.
- Demonstrated success building long-term partnerships and navigating government procurement and contracting processes.
- Strong communication, presentation, relationship-building, and stakeholder management skills.
- Ability to manage multiple client accounts simultaneously while driving retention, growth, and client satisfaction.
- Self-motivated and collaborative, with knowledge of infrastructure, transportation, or smart city technologies and willingness to travel as needed.
- High-school diploma (required); 2- or 4- year degree preferred
- Lighting industry experience is a plus
Grow With Us
Garver offers its employees programs such as company-paid professional memberships, support for industry licenses, and continuing education opportunities that foster a progressive atmosphere. We provide the tools, resources, and environment to develop leaders, stimulate ideas, and accomplish impactful projects. With competitive compensation, attractive benefits, and a comprehensive wellness program, Garver supports true work-life balance.
Founded in 1919, Garver is an employee-owned engineering, planning, and environmental services firm serving aviation, transportation, buildings, federal, water and wastewater markets, and more. Ranked among Engineering News-Record's Top 100 Design Firms, Garver employs over 1,400 people and is recognized for its people-first culture.
Garver is committed to providing equal employment opportunities to all applicants and employees.
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Garver, LLC is an affirmative action employer and does not discriminate on the basis of race, sex, color, age, national origin, veterans, religion or disability, in programs, activities, hiring and employment and complies with all civil rights provisions.Complaints of alleged discrimination or if you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact Tatiana Herrington, Director of Human Resources, TBHerrington@GarverUSA.com, (501) 537-3256.