What are the responsibilities and job description for the TECHNICIAN-JOURNEYMAN SHOP position at Garton Tractor, Inc.?
Job Description – Service Department
Job Title: Service Technician – Journeyman/Level IV, V, VI
Job Function & Purpose: Get it Fixed. Use mechanical expertise to maintain, repair, and overhaul agricultural equipment and implements.
Qualifications
Knowledge of equipment, implements, and tools, including their designs, uses, repair, and maintenance
Ability to problem solve and troubleshoot
Arm-Hand Steadiness, Manual Dexterity, and Coordination
Ability to understand customer problems and needs
Strong attention to detail
Working Conditions
Heat factors in summer months
Requires some outdoor activity
May be Exposed to Contaminants, pollutants, and gases
Sound levels may be loud due to drills and machinery
Reporting Relationships: You report directly to the Service Manager of your branch location, as well as your Store Manager. You have a functional relationship with the Garton Tractor Service Director Drew Garton and the Board of Directors.
Responsibility: As a service technician, you are responsible for:
Repair machines and equipment using the needed tools.
Perform routine maintenance on equipment and determine what kind of maintenance is needed.
Determine the causes of operating errors and decide what to do about them.
Conduct tests and inspections of products, services, or processes to evaluate quality or performance.
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Watching gauges, dials, or other indicators making sure in determining what tools and equipment are needed to do a job.
Pick-up or order the needed parts from the Parts Department.
Standards and Measurement of Performance: You will meet or exceed your expectations when the following occurs:
Accuracy of service diagnosis, including picking-up the correct parts from the Parts Department.
No negligent practices which could lead to a work-related injury
Favorable review by Service and Store Manager
Majority of “clocked” time is used completing work orders
Minimum “Dead Time”
All Work Orders are filled out completely and correctly
Advancing on the Technician Level System (Apprentice, Journeyman)
Produces income for the company
Fulfilling the described responsibilities and duties
Adhering to Company policies and procedures
Job Title: Service Technician – Journeyman/Level IV, V, VI
Job Function & Purpose: Get it Fixed. Use mechanical expertise to maintain, repair, and overhaul agricultural equipment and implements.
Qualifications
Knowledge of equipment, implements, and tools, including their designs, uses, repair, and maintenance
Ability to problem solve and troubleshoot
Arm-Hand Steadiness, Manual Dexterity, and Coordination
Ability to understand customer problems and needs
Strong attention to detail
Working Conditions
Heat factors in summer months
Requires some outdoor activity
May be Exposed to Contaminants, pollutants, and gases
Sound levels may be loud due to drills and machinery
Reporting Relationships: You report directly to the Service Manager of your branch location, as well as your Store Manager. You have a functional relationship with the Garton Tractor Service Director Drew Garton and the Board of Directors.
Responsibility: As a service technician, you are responsible for:
- REPAIRING AND MAINTAINING MECHANICAL EQUIPMENT: Servicing, repairing, adjusting, and testing machines, devices, moving parts, and other mechanical agricultural equipment and implements.
- OPERATING VEHICLES, MECHANIZED DEVICES, OR EQUIPMENT: Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts and tractors.
- MAKING REPAIRS AND SOLVING PROBLEMS: Analyzing information and evaluating results to choose the best solution and solve problems.
- UPDATING AND USING RELEVANT KNOWLEDGE: Keeping up-to-date technically and applying new knowledge to your job.
Repair machines and equipment using the needed tools.
Perform routine maintenance on equipment and determine what kind of maintenance is needed.
Determine the causes of operating errors and decide what to do about them.
Conduct tests and inspections of products, services, or processes to evaluate quality or performance.
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Watching gauges, dials, or other indicators making sure in determining what tools and equipment are needed to do a job.
Pick-up or order the needed parts from the Parts Department.
Standards and Measurement of Performance: You will meet or exceed your expectations when the following occurs:
Accuracy of service diagnosis, including picking-up the correct parts from the Parts Department.
No negligent practices which could lead to a work-related injury
Favorable review by Service and Store Manager
Majority of “clocked” time is used completing work orders
Minimum “Dead Time”
All Work Orders are filled out completely and correctly
Advancing on the Technician Level System (Apprentice, Journeyman)
Produces income for the company
Fulfilling the described responsibilities and duties
Adhering to Company policies and procedures