What are the responsibilities and job description for the SERVICE WRITER position at GARTON TRACTOR INC?
Job Function: Serve the Customer and the Company in getting service work processed and billed.
Reporting Relationships: You report directly to the Service Department Manager and indirectly to your General Branch Manager. You have a functional relationship with Service Technicians, Warranty Administrative personnel, Parts, and Sales Departments.
Responsibilities: As Service Writer you are responsible for the following:
1. Make sure the Service Department telephones are answered quickly and in a friendly (smile) and personable manner. Answer questions and disperse telephone calls as necessary.
2. Assist customers by telephone or walk-in by opening of Repair Work Order jobs based on the customers expressed need.
3. Arrange for the control of each Repair Order and the proper charge of labor and materials to the Customer or to the proper account for pre-delivery service or used wholegoods reconditioning.
4. Communicate with customers on; job quotes, work in process, completion dates, etc.
5. Complete Service Department paper processing, i.e., Repair Work Orders and records on a daily basis. Make sure open Repair Orders are completed and closed as quickly as possible.
6. Assist in the inquiry regarding the status of equipment and be as helpful as possible.
7. Review each Repair Order for completeness and accuracy.
8. Assist the Service Manager with ideas to keep expenses down within the Department, i.e., purchase orders for shop supplies and help maintain inventory on shop supplies.
9. Coordinate the rescheduling of additional needed repairs with obtaining customer approvals first.
10. Help to develop a plan for utilization of each Technician’s available time.
11. Participate in Company functions and meetings, visiting with the Customers.
12. Willingly attend Service Department meetings.
13. Input Field Service and Trucking time cards with manager or supervisor.
14. Make sure the detailed story on the Repair Invoice is complete and every major item in the parts list is mentioned.
15. Assist Manager and/or Supervisor when requested.
16. Dress as a professional every day.
17. Make sure the Service Office is clean, dusted and organized.
18. Be friendly to Customers and co-workers.
19. Assist the Supervisor in making sure the OSHA, EPA, USDOT and EEOC/ADA literature is current along with any other chemical or safety information we keep for reference.
20. Keep track of the Service Manager and Supervisor, as much as possible, so that telephone calls can be handled promptly.
21. Avoid allowing personal affairs to interfere with daily professional activities.
22. Perform other duties as assigned.
Standards and Measurement of Performance: You will meet or exceed your expectations when the following occurs:
1. Maintain accurate and on-time reports and records relative to the Service Department and functions of the Dealership.
2. Bill repair work orders to customers
3. Process Internal and/or Warranty work.
4. Sell Garton Tractor, Inc. Parts, Labor, and Wholegoods services 100% of the time.
5. Scheduling of Field Service Technicians and Transportation.
COMPENSATION - FLSA is Non-Exempt
Salary : $19 - $24