Loan/Deposit Operations Specialist

Job Summary:

As a Loan/Deposit Operations Specialist you will perform various processing and monitoring tasks related to the day-to-day operations of the bank. The operations department has the major functions of ensuring that all accounts are properly boarded, all collateral for loans is perfected, and both deposit and loan accounts are properly updated each night. The operations department also includes functions in proof item processing, accounting, and accounts payable. You will perform functions to ensure that all transaction entries (payments, advances, new loan activations, general ledger entries, checks and deposits) are processed correctly. You will also provide excellent customer service to both internal and external customers by responding to inquiries and resolving operational issues and concerns in a timely manner.

Job Requirements:

•     Positive attitude with good communication and customer service skills

•     Mathematical and analytical skills with strong attention to detail

•     Effective time management and organizational skills

•     Ability to identify, research and solve problems 

•     Ability to multi-task while working in a fast-paced environment

•     Previous banking experience is strongly preferred, but not a requirement. Willing to train the right individual

Specific Job Functions:

•     Enter and Maintain Loan and Deposit accounts on our mainframe processing software

•     Prepare and Balance entries for Loan Activations

•     E-Record documents with Simplifile, recording of mortgages, deeds, and releases

•     Oversee Electronic Banking products such as, Online Banking, Mobile Banking, Bill Payment, E- Statements, Mobile Deposit and Remote Deposit Capture and Corporate Cash Management.

•     Provide customer service primarily by phone to external customers for all account related questions and issues

•     Scan Deposit and Loan documents to Aurora Scanning Software

•     Review Scanned documents and Account input for accuracy

•     Handle debit card matters, including ordering cards, performing maintenance and processing customer debit card disputes

•     Maintain loan collateral files & insurance documentation and monitoring exceptions

•     Exception item resolution, work on resolving issues with critical documents

•     Process incoming and outgoing Wire Transfers, ACH files, returned deposit items and cash letters

•     Reconcile certain general ledger accounts and internal bank accounts and research problems, follow up on resolutions

•     Run daily processing program on the mainframe computer system, perform steps to update accounts daily

•     Item Processing CAR and Run balancing

•     Perform a variety of customer service activities, such as account holds, stop-payment orders, direct deposits and check confirmation

•     Print and mail customers statements and notices

•     Good working knowledge of Microsoft Word, Excel and Windows. Good basic knowledge of browser software, Outlook and personal computers.

•     Responsible for ensuring confidentiality of customer information and professional delivery of quality customer service

•     Perform other duties as assigned

Benefits:

• Garrett State Bank offers a competitive salary along with an attractive benefit package which includes medical, 401k, paid vacations, holidays and sick leave, and employee stock ownership plan.