What are the responsibilities and job description for the Front Office Manager position at Garnet Hotels?
Job Description
The Hampton Inn & Suites by Hilton Philadelphia/Newtown is seeking a highly motivated and personable Front Office Manager to join our energetic and friendly team! As the Front Office Manager, you will play a key role in managing and overseeing the day-to-day operations of our front office and other departments within the hotel in order to ensure that our guests receive exceptional service from check-in to check-out. You will lead, train and supervise our team in order to maintain Hilton brand standards and serve as a positive example while ensuring operational efficiency. Responsible for meeting or exceeding planned objectives in regards to guest satisfaction, as well as, revenue and profit as outlined by management. The Front Office Manager will report directly to the General Manager.
Qualifications
-2 years hotel/hospitality experience in operations, food & beverage or administrative preferred.
-May be required to work nights, weekends and/or holidays.
-PEP/OnQ experience strongly preferred.
-Strong leadership and team management skills.
-Excellent communication and interpersonal abilities.
-Ability to remain clam, effective and professional in all guest/team relations.