What are the responsibilities and job description for the Full-Time Night Auditor position at Garner IHG Hotel-Brockton, MA?
We're seeking an experienced, full-time night auditor. Weekend availability is needed. Shifts are 11pm-7am.
RESPONSIBILITIES
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
QUALIFICATIONS
- High school diploma or GED required; however post high school education or training preferred
- Requires standing to a significant degree
- Excellent customer service focus
- Pleasant, professional, and helpful demeanor
- Able to work a flexible schedule that will include nights, weekends, and holidays