What are the responsibilities and job description for the Technical Support Specialist 2 position at Garmin?
Overview
We are seeking a full-time Technical Support Specialist 2 for Garmin's Boulder, CO location. In this role, you will be responsible for providing first and second level support to end users and responding to their needs and/or alerts through moderately complex troubleshooting, resolution or escalation steps.
Essential Functions
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
We are seeking a full-time Technical Support Specialist 2 for Garmin's Boulder, CO location. In this role, you will be responsible for providing first and second level support to end users and responding to their needs and/or alerts through moderately complex troubleshooting, resolution or escalation steps.
Essential Functions
- Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc.) and assist with network printer system maintenance
- Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and callbacks in a timely manner among company sites, in accordance with current procedures to ensure distribution of knowledge and positive impact on user satisfaction
- Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
- Monitor conference room performance and maintenance schedule
- Manage and implement initiatives or change controls
- Make recommendations for component level improvements
- Identify interdependencies in system and application components
- Create work instructions and knowledge articles
- Demonstrate proficient use and knowledge of standards and procedures
- Provide reliable solutions to a variety of problems using sound problem solving techniques including performing root cause analysis and identification of corrective action for given problems
- Serve as a mentor to less experienced IT Specialists (IT Specialist 1)
- Responsible for working after hours in an “on call” capacity based on a rotation shared by the Help Desk and Technical Support Specialist teams
- A minimum of 4 years IT or technical experience and coursework towards the completion of a degree in IT or similar discipline
- Excellent academics (cumulative GPA greater than or equal to 3.0 as a general rule)
- Demonstrates moderate familiarity with asset, service, monitoring, and documentation tools as well as troubleshooting and research tools
- Demonstrated strong and effective verbal, written, and interpersonal communication skills
- Certifications in A , Network , MAC, Apple, Security and/or Linux
- A background in providing excellent customer service to internal users
- Experience in Adaxes and Active Directory is stongly desired
- Experience in Jira, ADO or other similar ticketing systems
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits