What are the responsibilities and job description for the Senior Aviation Field Service Engineer - Avionics Support position at Garmin?
Overview
We are seeking a full-time Senior Aviation Field Service Engineer onsite in our Olathe, KS location. In this role, you will be responsible for serving as a technical knowledge leader and disseminating knowledge of Garmin avionics products to the customers and dealers of Garmin Aviation.
Essential Functions
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
We are seeking a full-time Senior Aviation Field Service Engineer onsite in our Olathe, KS location. In this role, you will be responsible for serving as a technical knowledge leader and disseminating knowledge of Garmin avionics products to the customers and dealers of Garmin Aviation.
Essential Functions
- Serve as an expert consultant on Garmin aviation products
- Travel to customers’ facilities to provide on-site support/representation and troubleshooting of advanced or complex avionics installations including expert technical support of Garmin avionics systems/installations when needed
- Be highly knowledgeable in the specifications, capabilities, and operation of Garmin avionic products
- Develop internal training material and Knowledge Base articles to effectively transfer knowledge to the FSE team
- Represent Garmin in the field with expert knowledge of Garmin avionic systems
- Be highly knowledgeable of FAA regulations and safety standards
- Act as liaison between customer and Engineering teams
- Answer complex and challenging customer and installer technical inquiries regarding Garmin products and systems via telephone, letter, fax, and e-mail
- Determine if Garmin avionic equipment needs to be returned to the factory for repair
- Determine if an exchange is required for out-of-box failures of Garmin equipment
- Be available to the FSE team to assist with escalated issues and difficult technical problems
- Monitor, document, and report failure trends in Garmin equipment and identify and recommend improvements in Garmin products, documentation, and procedures
- Review special circumstances and authorize warranty service when deemed appropriate
- Review pilot’s guides, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted
- Provide reliable solutions to difficult problems including evaluation of new technologies to improve existing functions
- Develop strong working relationships between Aviation Support and Garmin business segments
- Demonstrate broad understanding of Garmin’s business model including Engineering, Operations, Finance, Sales and Marketing
- Mentor and coach FSE team members
- Able to travel, coordinate, and represent Garmin at industry and professional meetings, trade shows and conferences as required and complete timely and succinct trip/status reports
- Ability to be on a rotation for 24/7 aviation technical support coverage
- Associate’s Degree or equivalent military/trade school OR a minimum of 6 years relevant experience
- Must be a Garmin Field Service Engineer 2 for minimum of 2 years or have at least 4 years of experience providing field support
- Must have a minimum of 4 years of experience in avionics installation and troubleshooting
- Demonstrated strong and effective verbal, written, and interpersonal communication skills
- Must demonstrate strong leadership skills and a superior customer-oriented attitude
- Must demonstrate strong and broad knowledge of aircraft systems and avionics sub-systems
- Must possess proficiency using personal computers and Microsoft Office
- Must be positive, detail oriented, organized, team oriented and a driven problem solver, multi-tasker, and self-starter with the ability to prioritize and lead in a fast paced, deadline-driven environment
- Flexibility to travel (10% of time or less)
- 4-year technical degree
- Previous avionics experience in a Garmin distributor facility or an aircraft maintenance facility and/or an aircraft manufacturing environment
- Pilot’s License
- Experience troubleshooting and installing Garmin avionic systems
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits