What are the responsibilities and job description for the Product Quality Analyst position at Garmin?
Overview
We are seeking a full-time Product Quality Analyst at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for managing and driving the investigation of field quality issues to facilitate product quality improvements.
Essential Functions
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
We are seeking a full-time Product Quality Analyst at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for managing and driving the investigation of field quality issues to facilitate product quality improvements.
Essential Functions
- Exercise independent judgment to ensure field issues are documented to an appropriate level based on the analysis of the complexity and potential severity of the issue by working with the issue reporter and field interfacing teams/roles
- Determine a path for issue investigation through engineering groups and business organizations
- Identify, analyze and interpret product quality data to assess issue criticality and guide issue investigation and resolution
- Interpret and analyze engineering responses to issues and determine if further investigation is required or additional information is needed
- Formulate the appropriate communication for issue resolution status and work with business organizations to determine and take appropriate mitigation action based on the impact to the customer and business
- Identify and implement process enhancements for managing field issues
- Develop and deliver quality reports to the project teams as well as lead issue review and prioritization meetings
- Provide analytic support in connection with the development and implementation of quality tools to aid in data management and issue resolution
- Associate's Degree or equivalent from two-year college or technical school OR an equivalent combination of education and relevant experience
- Excellent academics (cumulative GPA greater than or equal to 3.0 as a general rule)
- Demonstrated analytical experience
- Demonstrated experience handling escalated customer issues
- Demonstrated success in solving difficult problems
- Excellent time management, follow-up and analytical skills with keen attention to detail
- Working knowledge of Garmin products
- Demonstrated ability to work across functional and organizational boundaries
- Demonstrated strong and effective verbal, written, and interpersonal communication skills
- Demonstrated flexibility and a commitment to meeting deadlines
- Demonstrated ability to deal with confidential company matters
- Demonstrated proficient computer skills in Microsoft Word, Excel, and Powerpoint
- 5 years relevant experience
- Working knowledge of Microsoft Access and SQL
- Previous exposure to data analysis and quality assurance methodology
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits