What are the responsibilities and job description for the Aviation Field Service Representative 1 position at Garmin?
Overview
We are seeking a full-time Aviation Field Service Representative 1 at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for intermediate knowledge of the technical specifications and operation of Garmin avionic products and disseminating knowledge of Garmin avionics products to the team while serving as a consultant on Garmin aviation products to distributors and end customers.
Essential Functions
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
We are seeking a full-time Aviation Field Service Representative 1 at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for intermediate knowledge of the technical specifications and operation of Garmin avionic products and disseminating knowledge of Garmin avionics products to the team while serving as a consultant on Garmin aviation products to distributors and end customers.
Essential Functions
- Demonstrate strong communication skills working with challenging customers in stressful situations to solve moderately complex issues
- Work closely with dealers installing and maintaining Garmin Avionics products and assist them in solving moderately complex technical and operational problems
- Uphold Garmin Aviation’s reputation and brand recognition for world class support through all communications/interactions with Garmin customers/stakeholders
- Travel to dealers in support of the installation/maintenance of Garmin Avionics products
- Be knowledgeable of FAA regulations and safety standards
- Travel to customers’ facilities both domestically and internationally to provide on-site representation/ technical support of advanced or complex avionics installations, systems, and troubleshooting
- Act as liaison between customer and Engineering teams
- Answer complex/challenging customer and installer technical inquiries regarding Garmin products/systems via telephone, e-mail, and in person
- Determine if Garmin avionics equipment needs to be returned to factory for repair or if an exchange is required for out of box failures of Garmin equipment and create RMAs for repair or exchange when necessary
- Monitor, document, and report failure trends in Garmin equipment
- Identify/recommend improvements in Garmin products, documentation, and procedures
- Review special circumstances and authorize warranty service when deemed appropriate
- Review pilot’s guides, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted
- Build strong working relationships between Aviation Support, Garmin business segments, and customers and give/receive feedback in a constructive manner
- Exemplify Garmin’s Mission, Vision, Values and Quality Policy and proactively work to improve Garmin’s image and culture
- Represent Garmin at industry and professional meetings, conferences and trade shows as required
- Ability to be on a rotation for 24/7 aviation technical support coverage
- Associate’s Degree AND a minimum of 6 years relevant experience, including a minimum of 4 years experience performing avionics installations and troubleshooting OR an equivalent combination of education and experience
- Demonstrated strong and effective verbal, written, and interpersonal communication skills
- Must demonstrate a superior customer-oriented attitude
- Must demonstrate strong and broad knowledge of aircraft systems and avionics sub-systems
- Must possess proficiency using personal computers and Microsoft Office
- Must be positive, detail/team oriented, and a driven problem solver, multi-tasker, and self-starter with the ability to prioritize and work proactively/effectively in a fast paced, deadline-driven environment with minimal supervision and proven success in solving difficult problems
- 4-year technical degree
- Previous avionics experience in a Garmin distributor facility or an aircraft maintenance facility and/or an aircraft manufacturing environment
- Pilot’s License
- Experience troubleshooting and installing Garmin avionics systems
- Knowledgeable in specifications, capabilities, and operation of Garmin avionics products
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits