Fraud Associate

Summary:

The Fraud Associate plays a key role in protecting the company and its customers from fraudulent activity across online an in-store transactions. This position conducts detailed reviews of orders and account activity, applies fraud prevention tools and platforms to identify risk, and partners with cross-functional teams to resolve suspicious activity quickly. The Fraud Associate helps ensure customers enjoy a secure, reliable, and seamless ecommerce experience.

Job Responsibilities:

• Conduct thorough fraud checks on orders to identify and prevent fraudulent activities.
• Work with our digital fraud prevention services.
• Verify customer identity, billing, and shipping information to confirm the legitimacy of orders.
• Investigate flagged transactions using fraud prevention platforms and tools, escalating high-risk cases as appropriate.
• Collaborate with Customer Service, Store Sales, and other departments to resolve fraud-related issues.
• Perform any other tasks as needed to support fraud prevention efforts and overall ecommerce operations.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Work Environment

This job operates in an office environment, utilizing standard office equipment such as computers, phones, and fraud prevention software.

Physical Demands

The employee may be required to sit for extended periods and perform tasks on the computer. Occasional standing, walking, lifting, and bending may be necessary.

Qualifications needed to perform this position:

• Moderate proficiency in computer operations, encompassing efficient typing skills and adept navigation of operating systems.
• Previous experience in fraud prevention is preferred but not required.
• High School Diploma or general education degree (GED).
• The ability to work some irregular hours, when needed. Ecommerce can be unpredictable including weekends, holidays, and off-hour availability is required for this position.
• Attention to detail.
• Excellent communication and interpersonal abilities.

Position Type/Expected Hours of Work:

This is a full-time position with set scheduled working hours during standard business hours. Flexibility may be required to accommodate business needs, including evenings and weekends.

This job description is intended to convey information essential to understanding the scope of this position. It is not intended to be an exhaustive list of qualifications, skills, duties, or responsibilities associated with the role.

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected status under applicable law.

Date: 7/2026