What are the responsibilities and job description for the Customer Service Representative position at Gardner White Furniture?
Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for serving as the primary point of contact for customers, assisting them with inquiries, and purchases, and resolving any issues or concerns they may have. This individual will play a crucial role in delivering a positive shopping experience and building long-term relationships with our customers.
Job Responsibilities:
- Greet customers warmly in person and over the phone and assist them with product inquiries, pricing, and availability.
- Work to resolve issues and ensure customer satisfaction, escalating complex matters to management when necessary.
- Partner with Gardner White stores to take overflow calls, assist with administrative duties as assigned, and coordinate with internal departments.
- Research various software platforms and social media such as Storis, Podium, Dispatch Track, Facebook, and Instagram to input pertinent information and respond daily.
- Develop a deep understanding of our furniture products, including features, materials, and styles.
- Stay updated on product inventory, promotions, and sales events to provide accurate information to customers.
- Other duties as assigned.
Supervisory Responsibilities:
This position does not have supervisory responsibilities.
Work Environment:
This job operates in a retail office setting.
Requirements:Physical Demands:
The employee will regularly be standing, walking, bending,
Qualifications needed to perform this position:
- High School diploma or equivalent
- 1 year of customer service and/or call center experience preferred but not required
- Strong problem-solving abilities and ability to remain calm under pressure.
- Friendly and approachable demeanor with a passion for helping others.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Knowledge of furniture products and industry trends is a plus.
- Strong computer skills and Microsoft Office experience
- Cash handling and/or accounting experience a plus
Position Type/Expected Hours of Work:
This is a full-time position working either AM or PM based on the needs of the business.