Student Engagement Specialist

Gardner-Webb University is currently seeking to hire a Student Engagement Specialist.  Please review the details below regarding job responsibilities, qualifications and application instructions.

Primary Responsibilities: (Enrollment Counselor)

•    Collaborate with the AVP of Digital Learning Enrollment, Director of Enrollment Marketing and Communication Strategies, and the faculty of the college of Education in developing, implementing, and assessing marketing and recruiting plans for on line degree completion and Graduate Education programs.

•    Communicate consistently and effectively with applicants and prospective students in person, by phone, text messaging, printed media, and on line.

•    Initiate, develop, and maintain partnerships with local school systems, community

colleges, colleges, universities, and other organizations to facilitate and enhance

recruitment.

•    Evaluate monthly activity against standards and personal inquiry goals.

•    Represent the University at career fairs, professional conferences, and trade shows. Travel, potentially, overnight, will be expected.

•    Matriculates a required number of online Undergraduate and Graduate new students each term.

•    Maintain a detailed knowledge of all degree programs of the college of Education, including requirements, curriculum policies and procedures, student and faculty accomplishments, and general knowledge about Gardner-Webb Online and the University as a whole.

•    Meet quantitative and qualitative departmental goats for inquiries, applications, admitted, and enrolled students.

•    Verify that applicant credentials are complete for consideration by admissions committees.

•    Work collaboratively with colleagues in Financial Planning, Registrar services, student success, and other campus offices to ensure a smooth and consistent transition from applicant to student.

Primary Responsibilities: (Success Coach)

•     Provide all accepted students with a personalized  advising session using a degree audit toot that facilitates monitoring students' academic progress toward degree completion

•     As both the enrollment counselor and the success coach, maintain a friendly, service-oriented relationship with students through effective phone, email, video conference, and face-to-face communication, from inquiry all 􀁥he way through graduation

•     Guide and assist prospective applicants and applicants through the admissions process, including answering questions related to acad1emic program requirements, transfer credits, transcript submission, online and seated lear􀂌ing options, and other application-related

•    Manage applicant documents and assist applicants in completing their file

•    Develop and maintain individualized curriculum plans consistent with personal,

professional, academic goals

•    Lead retention and graduation rate efforts through consistent communication with students and reaching out to students each semester (and throughout the academic semester) to assist them with registration for the next semester, addressing holds on their account, or with any other steps necessary to persist to graduation.

Review of applications will begin immediately and continue until the position is filled. Candidates should complete the application and include a letter of interest, résumé, and names and contact information for at least three professional references with their submission.  

Gardner-Webb University (gardner-webb.edu) is a coeducational, residential, private, historically Baptist, Christian institution, located in Boiling Springs, North Carolina with easy access to Charlotte, Asheville, and Greenville-Spartanburg. The University offers 80 undergraduate and graduate degree programs to approximately 3,000 students. GWU is a Carnegie-classified Doctoral/Professional University. In 2023, Gardner-Webb was home to students from 93 counties in North Carolina, 44 US states, and 43 foreign countries. GWU is a NCAA Division I institution with 22 athletic teams and 460 student-athletes.