What are the responsibilities and job description for the Sales Representative - Client Engagement Specialist position at Gardner & Mendoza Immigration Law?
This is a full-time, in-office position where you will be a critical member of our intake team. The ideal candidate believes that sales is not something you do to someone, but for someone, has sales experience, understands complex immigration processes, and is driven to retain new clients. We want a team player who is caring, dependable, and a good listener, but who also aims to ease the concerns of callers. This position is not a typical sales position. You'll manage multiple demands at once, so knowing what matters most - and acting on it - is essential.
About the role:
The Client Engagement Specialist is responsible for accurately qualifying callers to determine if assistance can be provided by the firm’s legal team. The position requires conducting intake of prospective new clients (“PNC”), collecting relevant information, and ensuring a smooth transition to the legal team. Additionally, Client Engagement Specialists monitor and report intake data, lead quality, and meet targets for legal consultations with firm attorneys. While the Client Engagement Specialist does not provide legal advice, the goal of the position is to analyze the caller’s personal immigration situation and determine if they are a good fit for our team’s legal services by offering a one-on-one consultation with an attorney.
Benefits:
- Generous vacation and sick time
- Health and dental insurance with company contribution
- Retirement plan with company match
- Short-term disability
- 11 federal holidays paid during office closures
- 1 week office closure during December/January holidays
Compensation- $15 - $17 hourly based on legal sales experience
Salary : $15 - $17