Advice Nurse - Call Center

Gardner Health Services is currently recruiting to fill an Advice Nurse position. This is a full-time position within Gardner's Call Center located at CompreCare Health Center at 3030 Alum Rock Ave. San Jose, CA 95127.  The Call Center Advice Nurse is responsible for medical triage of Gardner’s patients using established protocols and providing specified diagnostic results to patients. This position is also responsible for collaborating with staff Providers and Pharmacists as necessary to facilitate patient care including prescription refills and monitoring lab data. The ideal candidate will be highly motivated, organized, with strong customer service skills. Bilingual in English and Spanish is required.

This position may work a hybrid remote/in-person schedule. 

This recruitment will remain open until filled. Applications will be reviewed on a first come first serve basis. Apply now!

Minimum Qualifications:

The minimum qualifications of these positions are listed below. An equivalent combination of education and experience may be considered.

• Current California RN license with no restrictions.
• Minimum one (1) year current experience as a RN in a clinical setting, required.
• Minimum one (1) year experience as a telephone/call center Advice Nurse, preferred.
• Computer experience, required; NextGen experience, preferred.
• Ability to type at least 30 WPM.
• Bilingual in English and Spanish, required.
• Must have effective interpersonal and communication skills

*If selected, other documents and certifications may be required as part of the hiring and credentialing process*

Compensation:

Compensation and level of position placement will be determined based on relevant experience and education.

Registered Nurse - $43.51 - $49.81/hourly

Bachelor of Science in Nursing - $45.68 - $52.30/hourly

Master of Science in Nursing - $47.86 - $54.79/hourly

PLEASE SEE ATTACHED FOR THE FULL JOB DESCRIPTION

Working at Gardner Health Services

Employees at Gardner Health Services define the meaning of community service. Gardner employees are passionate about helping people in the community of which they are a part. Staff members are deeply valued both by the community in which they serve, their fellow colleagues, and company administration. A strong sense of teamwork, empathy, and dedication exists amongst Gardner staff that truly embodies what health care professionals should be. Gardner Health Services takes tremendous pride in seeing the growth and professional advancement of its employees. Employees enjoy a healthy work/life balance and a commitment to diversity and inclusiveness. Additionally, job security is excellent and has led to longtime retention of Gardner personnel. Whether you are new to the healthcare industry and looking to get exposure to a possible career in healthcare or a seasoned veteran who wants to make an impact in the community, Gardner Health Care has a position for you.

Gardner Health Services offers market competitive salaries and an excellent benefits package for eligible employees, including minimal out-of-pocket expenses for health, dental and vision insurance for an entire family. Also included is 401(K) profit sharing contributions, life insurance, an employee assistance program, annual education reimbursement, and a generous paid time off and holiday leave bank.

Who We Are

Gardner Health Services is a dynamic and progressive company dedicated to providing the best healthcare services with a community-oriented approach. Gardner’s mission is to provide high quality, comprehensive medical and mental healthcare, including prevention and education, early intervention, treatment and advocacy services which are affordable, respectful, culturally, linguistically and age appropriate. 

Compromised of 10 various clinics with locations in the Bay Area of California stretching from Gilroy to Atherton and focused in the San Jose area, Gardner’s services are strategically located to ensure adequate coverage in the region and areas with the highest needs. Gardner provides a full range of medical services including pediatrics, dental and vision care as well as a robust program dedicated to mental and behavioral health. Gardner Health Services and its staff are deeply engrained in the community in which they serve and continually strive to go above and beyond to take care of the community and its members. 

Gardner Health Services is an equal opportunity employer