What are the responsibilities and job description for the Front Desk Coordinator position at Gardens Dentistry?
Front Desk Coordinator – Dental Experience Required Full-time | On-site | Palm Beach Gardens, FL $23 – $28/hr depending on experience
Gardens Dentistry is a well-established, privately owned general and cosmetic dental practice in Palm Beach Gardens. We offer the latest in dental technology in a professional, patient-centered environment. We're growing and looking for the right person to be the face of our practice.
About the Role
We are looking for an experienced, polished dental front desk coordinator who takes pride in delivering an exceptional patient experience — from the first phone call to treatment acceptance. This is not an entry-level position. We need someone who knows dental insurance inside and out, can confidently present treatment plans, and represents the practice with professionalism every single day. The ideal candidate doesn't just execute tasks — they notice what's missing and follow through without being reminded.
Responsibilities
- Answer phones and schedule patients with efficiency and warmth
- Verify dental insurance benefits, coordinate billing, and post payments accurately
- Present treatment plans and guide patients through financial arrangements with confidence
- Greet and check in patients, maintaining a professional and welcoming front desk
- Proactively follow up on unscheduled treatment, outstanding balances, and pending insurance claims
- Maintain organized tracking systems for patient follow
- Work closely with the clinical team to manage daily patient flow and scheduling goals
Requirements
- Minimum 3 years of dental front desk experience — required, not preferred
- Solid working knowledge of dental insurance: PPO verification, pre-authorizations, EOBs, and claims
- Experience presenting treatment plans and discussing payment options with patients
- Proven ability to manage and execute follow-ups independently — unscheduled treatment, recalls, pending claims
- Familiarity with Dentrix or similar practice management software
- Professional, polished, and composed
- Exceptionally detail-oriented and organized, with strong self-management skills
- Team player who takes ownership and holds themselves to a high standard
Schedule
Monday – Thursday, 8:00 am – 4:00 pm Friday, 8:00 am – 12:00 pm
Compensation
$23 – $28 per hour, based on experience
Benefits
- Dental coverage
- Employee discount
- 401k
How to Apply
Email your resume directly to DrAlAzzawiGFD@gmail.com with "Front Desk Coordinator" in the subject line. We personally review every application and respond to qualified candidates promptly.
Job Type: Full-time
Pay: $23.00 - $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $23 - $28