Front Desk Receptionist

Position Summary
We are seeking a highly organized, professional, and customer-focused Medical Receptionist to join our fast-paced medical practice. The ideal candidate will be responsible for managing front desk operations, providing excellent patient service, and ensuring efficient administrative support in a high-volume healthcare environment.

Key Responsibilities

• Greet and check in patients in a courteous and professional manner.
• Answer and direct a high volume of incoming phone calls.
• Schedule, confirm, and reschedule patient appointments.
• Verify patient demographics, insurance information, and eligibility.
• Collect copays, balances, and other payments.
• Maintain accurate patient records in the electronic medical record (EMR) system.
• Handle patient registration, intake forms, and medical documentation.
• Coordinate communication between patients, providers, and insurance companies.
• Manage multiple priorities while maintaining accuracy and efficiency.
• Process referrals, prior authorizations, and medical records requests as needed.
• Monitor waiting room flow and communicate appointment delays to patients.
• Ensure compliance with HIPAA and patient confidentiality requirements.
• Perform general administrative duties including filing, scanning, faxing, and data entry.

Qualifications

• High school diploma or equivalent required.
• Previous medical receptionist, medical office, or healthcare administrative experience preferred.
• Knowledge of medical terminology, insurance verification, and EMR systems preferred.
• Strong computer skills, including Microsoft Office and scheduling software.
• Excellent verbal and written communication skills.
• Ability to multitask and remain calm in a busy, high-pressure environment.
• Strong attention to detail and organizational skills.
• Professional appearance and positive attitude.

Skills and Competencies

• Exceptional customer service and patient relations.
• Ability to handle a large volume of phone calls and patient interactions.
• Time management and prioritization skills.
• Team-oriented with the ability to work independently.
• Problem-solving and conflict-resolution abilities.
• Accuracy in data entry and record management.

Work Environment

• Fast-paced, high-volume medical office.
• Frequent interaction with patients, providers, and office staff.
• Requires prolonged periods of sitting, standing, and computer use.

Benefits (if applicable)

• Health, dental, and vision insurance
• Paid time off
• Retirement plan
• Paid holidays

• • Professional development opportunities

Pay: $13.50 - $15.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $14 - $15