What are the responsibilities and job description for the Front Office Manager position at GARDEN GROVE HOTEL LLC?
Job Summary:
As the Front Desk Manager at our limited-service hotel, you will be responsible for overseeing the daily operations of the front desk, ensuring exceptional guest experiences, and managing a team of front desk associates. You will play a crucial role in maintaining the hotel's standards of service, efficiency, and hospitality.
Key Responsibilities:
Guest Services: Ensure a warm and welcoming environment for guests during check-in and check-out processes. Address guest inquiries, concerns, and complaints promptly and professionally.
Team Management: Recruit, train, and supervise front desk staff, providing ongoing coaching and performance evaluations to enhance team effectiveness and guest satisfaction.
Operational Oversight: Manage daily front desk operations, including room assignments, reservations, and billing processes. Ensure compliance with hotel policies and procedures.
Financial Management: Assist in managing the front desk budget, including monitoring cash handling, daily revenue reports, and ensuring accurate financial transactions.
Communication: Collaborate with other hotel departments, including housekeeping and maintenance, to ensure seamless operations and guest satisfaction.
Inventory Management: Oversee the inventory of supplies and materials needed for front desk operations, ensuring adequate stock levels are maintained.
Guest Relations: Develop and implement strategies to enhance guest loyalty and satisfaction, including special promotions and personalized guest experiences.
Problem Solving: Address and resolve any issues that arise with guests or staff in a timely and effective manner.
Reporting: Prepare and present reports on front desk operations, guest feedback, and team performance to upper management.
Schedules: Create front desk schedules for 2 weeks in advance , cover shifts in case of call offs.