Housekeeping Supervisor

Position: HOUSEKEEPING SUPERVISOR

Summary / Objective:

The primary function of the Housekeeping Supervisor is to lead the Seasonal Housekeeping Team by achieving high standards for the management of staff relations, owner and guest relations, property care, personal growth, and departmental growth and communication.  The Housekeeping Supervisor is also responsible to ensure all Seasonal Housekeepers and Inspectors perform required tasks both competently and to a high standard of workmanship. 

Responsibilities / Essential Functions:

Please note that this is not a complete list of all required responsibilities and essential functions – but is meant to  give specific examples of the scope of work.  Work assignments may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Set Goals for the department and direct reports; create and communicate plans of action to reach those goals.
• Hire, train, & maintain staff of Seasonal Housekeepers and Inspectors.
• Ensure all Seasonal new-hire and re-hire paperwork is complete and delivered to Human Resource in a timely manner.
• Produce individual weekly pay sheets for each Seasonal employee and submit to HR.
• Professionally answer phones, make calls to employees, property owners and others within the company.
• Serve as departmental representative at Management Meeting as required.
• Computer ability:
  • Maintain a high level of proficiency in use of vacation rental software, tracking software, and any other relevant computer software. 
  • proficiency in Excel & Word & in composing/answering interoffice & outlook express emails.
• Schedule:
  • vendors for special services at properties (carpet cleaning, upholstery cleaning).
  • cleaning of rental properties, maintaining and filing all paperwork related to cleaning.
  • inspections of cleanings of rental properties, maintaining and filing all related paperwork.
• Maintain:
  • Correct inventory of keys and key log to maintain security of all keys
  • Files: keep seasonal employee files and property files in good order
  • Chemical and supply area – filling bottles if necessary, ensuring area is clean and organized and  inventory is maintained
  • lost and found area – document and hold in storage items for possible return to owners, and oversee weekly purging of old items (over 30 days).
• Communicate the details of issues regarding owners, guests and properties to all other Departments that may be affected.
• Inspect properties and perform cleaning for training purposes and for any other reason needed.
• Stay knowledgeable about the properties to answer questions
• Be available outside of normal working hours to assist staff or management with issues that arise outside of scheduled hours.
• Provide excellent customer service to all Team Members, Guests, Property Owners, Vendors and Visitors.
• Perform other duties as requested by the Director of Operations.

Preferred Qualifications / Competencies:

• Competent in good office procedures…must be courteous and competent answering phones & taking messages and speaking with property owners, guests and co-workers.
• Prioritizing time and tasks of self and others…..must be able to multi-task, and prioritize departmental functions to meet deadlines.
• Organizational skills… ability to keep work orders and supplies organized and to follow-up timely on all issues/concerns that need completion.
• Sound communication and diplomatic skills…. must be able to effectively communicate both verbally and written, with all levels of employees & co-workers, guests, owners and vendors in an attentive, friendly, courteous and service oriented manner – as well as be an effective listener, understanding and clarifying concerns raised by owners and guests in order to solve problems.
• Judgment and decision making… ability to consider the relative costs and benefits of potential actions and choose that which is most appropriate.
•  Attitude… always to present a friendly, helpful and ‘can-do’ attitude to everyone: team mates, property owners, guests, visitors, vendors etc.
• Initiative… possess the initiative and acumen to make sound decisions, solve problems, and follow through on solutions to get the job done.
• Knowledge… a sound background and working knowledge in computer skills, basic office and customer service skills, supervisory
• Calmness, Poise & Professionalism…must be able to work under pressure.

Position Type and Expected Hours of Work:

This is a full-time position.   The successful applicant must be available to work Saturdays as well as rotating Sundays during the high-season (March through October) and possibly some Sundays during the off-season if business necessitates. During the hi-season, Saturdays are long-hour days, possibly from 6:30am until work is completed, which could be past 7:00 p.m.  Personal time-off and/or vacation time must be scheduled outside of May through September. 

Education and Experience:

Two years of related experience and/or training, or equivalent combination of education and experience in a similar position. Previous office, housekeeping and supervisory responsibilities preferred.

Salary : $21 - $25