Housekeeping Manager

Garden City Services, Inc.

Garden City Realty, Inc.

Job Description

Position:          HOUSEKEEPING MANAGER

Department:   Housekeeping Department

Reports to:      Director of Operations

Summary / Objective:

The primary function of the Housekeeping Manager is to lead the housekeeping team by achieving high standards for the management of staff relations, owner and guest relations, property care, personal growth, and departmental growth and communication.  The Housekeeping Manager is also responsible to ensure Housekeeping Team Supervisors and other Team Members perform required tasks both competently and to a high standard of workmanship. 

Responsibilities / Essential Functions:

Please note that this is not a complete list of all required responsibilities and essential functions – but is meant to

give specific examples of the scope of work.  Work assignments may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Set Goals for the department and direct reports; create and communicate plans of action to reach those goals.
• Hire, train, & maintain staff of Housekeeping Supervisors, Inspectors, and Housekeepers.
• Attend Industry related conferences and seminars both in person and online to achieve and maintain a high level of knowledge of industry trends and changes.
• Network with others in the industry to further improve knowledge and develop professional relationships that can be utilized in the growth of the department.
• Collaborate with the Human Resources Department to ensure that all payroll and HR related tasks are completed within both governmental and company guidelines.
• Professionally answer phones, make calls to employees, property owners and others within the company.
• Serve as departmental representative at Management Meeting as required. or ensure the meeting is attended by housekeeping staff.
• Computer ability:
  • Maintain a high level of proficiency in use of vacation rental software, tracking software, and any other relevant computer software. 
  • proficiency in Excel & Word & in composing/answering interoffice & external  emails.
• Schedule:
  • vendors for special services at properties (carpet cleaning, upholstery cleaning).
  • cleaning of rental properties, maintaining and filing all paperwork related to cleaning.
  • inspections of cleanings of rental properties, maintaining and filing all related paperwork.
  • all supervisors and department staff
• Maintain:
  • Correct inventory of keys and key log to maintain security of all keys
  • Files: seasonal employee files and property files
  • The loaner area and log that holds bedspreads, blankets and mattress pads, etc.  for loaning to properties for guests.
  • Set standard inventory and maintain controls of the items held to sell to owners for their properties, keeping it neat and supplied
  • lost and found area – document and hold in storage items for possible return to clients, and oversee weekly purging of old items (over 30 days).

• Build sound relationships with Property Owners by email, phone or in-person communications to help keep owners advised of issues affecting their property.
• Set communication standards for supervisors with regards to owner communication and relationship building efforts.
• Assist with and help create moments of celebration both within the department and externally to help “Replicate What is Celebrated”
• Ensure accurate communication of the details regarding issues pertaining to owners, guests, and properties to all other departments that may be affected.
• Inspect properties and perform cleaning for training purposes and for any other reason needed.
• Remain knowledgeable of company property inventory to answer questions
• Be available outside of normal working hours to assist staff or management with issues that arise outside of scheduled hours.
• Provide excellent customer service to all Team Members, Guests, Property Owners, Vendors and Visitors.
• Perform other duties as requested by the Director of Operations.

Preferred Qualifications / Competencies:

• Competent in good office procedures…must be courteous and competent answering phones & taking messages and speaking with property owners, guests, and co-workers.
• Prioritizing time and tasks of self and others…..must be able to multitask, and prioritize departmental functions to meet deadlines.
• Organizational skills… ability to keep work orders and supplies organized and to follow-up timely on all issues/concerns that need completion.
• Sound communication and diplomatic skills…. must be able to effectively communicate both verbally and written, with all levels of employees & co-workers, guests, owners, and vendors in an attentive, friendly, courteous, and service oriented manner – as well as be an effective listener, understanding and clarifying concerns raised by owners and guests in order to solve problems.
• Judgment and decision making… ability to consider the relative costs and benefits of potential actions and choose that which is most appropriate.
•  Attitude… always to present a friendly, helpful, and ‘can-do’ attitude to everyone: team mates, property owners, guests, visitors, vendors etc.
• Initiative… possess the initiative and acumen to make sound decisions, solve problems, and follow through on solutions to get the job done.
• Knowledge… a sound background and working knowledge in computer skills, basic office and customer service skills, supervisory
• Calmness, Poise & Professionalism…must be able to work under pressure.

Position Type and Expected Hours of Work:

This is a full-time position.   The successful applicant must be available to work Saturdays as well as rotating Sundays during the high-season (March through October) and possibly some Sundays during the off-season if business necessitates. During the hi-season, Saturdays are long-hour days, possibly from 6:30am until work is completed, which could be past 8:00 p.m.  Personal time-off and/or vacation time must be scheduled outside of May through September. 

Education and Experience:

One years of related experience and/or training, or equivalent combination of education and experience in a similar position. Previous office, housekeeping and supervisory responsibilities preferred.

Garden City Realty / Garden City Services provides equal employment opportunities to all employees and applicants for

  employment without regard to race, color, religion, sex, national origin, age, disability or genetics.  In addition to federal law requirements, Garden City Realty / Garden City Services complies with applicable state and local laws governing nondiscrimination in employment.

Salary : $50,000 - $60,000