What are the responsibilities and job description for the Automotive Service Advisors position at Garden City Mazda?
229 N Franklin St., Hempstead, NY 11550
AUTOMOTIVE SERVICE ADVISOR
Earn $70,000 - $140,000 a Year!
Top Salary, Commission Plan & Bonus Structure!
MUST have at least 2 years’ experience as a Service Consultant in a dealership or independent repair facility
Garden City Mazda is HIRING NOW for experienced, friendly Service Advisors to assist customers in understanding their car’s maintenance or repair options and answer customer questions before they’re scheduled with a Technician. In return, we will pay you at top-of-industry levels, provide continued training, and give you opportunities to grow across the group into broader roles!
Successful Service Advisors are ambitious problem-solvers who thrive in a fast-paced environment and are skilled multi-taskers. If you are this person, we want to hear from you! Come be part of one of the industry’s best performing brands in a store (and Group) that understands how valuable Service Advisors are.
We offer:
Top Salary in the Area! Tell us about your experience at your interview!- Salary Commission Bonuses! Earn $70,000 - $140,000 a year!
- Continued, Paid Training
- Medical, Dental & Vision Insurance
- 401(k) Retirement Plan
- Paid Vacation & Sick Time
- Employee Discounts on Products & Services & Vehicle Purchase Plans
- Full-time Position, 5-Day Work Week
- Clearly Defined Career Path for Advancement
Responsibilities – Service Advisor:
- Schedule appointments for service/maintenance/recall work
- Greet customers and inspect their vehicle
- Conduct all business with sincerity, honesty, and genuine concern for customer
- Listen to customer’s reason(s) for bringing their vehicle to the service department
- Consult with mechanics regarding necessary repairs and possible alternatives to expensive repairs
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers
- Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
- Follow the status of the customer's vehicle from service bay entry through completion of work
- Act as a liaison between customers and our Service Technicians
- Upon completion of work, review work order with customer to assure all concerns are addressed
- Maintain positive customer relationships to ensure repeat business
- Other duties may be assigned
Qualifications – Service Advisor:
MUST have at least 2 years’ experience as a service consultant in a dealership or independent repair facility- CDK experience is a plus!
- Sales or Customer Service experience in any industry is a plus!
- A strong understanding of automotive technology and the automotive industry
- Good customer service and communication skills
- Strong organizational, decision-making and problem-solving skills
- Works well in a fast-paced environment
- Professional appearance and a positive attitude
- Good work ethic and computer skills
- Valid driver's license and good driving record
- Must be authorized to work in the U.S.
- Please upload your resume and complete the online assessment for priority consideration!
- Applicants must pass pre-employment screening
- We are a Drug-Free Workplace
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary : $70,000 - $140,000