Global Security Operations Center (GSOC) Manager

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Join GardaWorld as a Global Security Operations Center Manager!

As the Global Security Operations Center (GSOC) Manager, you’ll be at the forefront of security operations, driving excellence in monitoring, emergency management, and strategic decision-making at a state-of-the-art Global Security Operations Center (GSOC), leading a team of skilled analysts and ensuring our clients’ safety through cutting-edge technology, proactive intelligence, and rapid response to security incidents.

You will collaborate across teams, implement innovative processes, and foster a culture of continuous improvement while ensuring the highest standards of client satisfaction and operational efficiency.

If you thrive in a fast-paced, high-stakes environment, enjoy leading teams, and are passionate about leveraging technology and intelligence to keep people and assets safe, this is the role for you. Step in, lead with integrity, and make an impact in contract security services every day.

What’s in it for You

• Competitive Salary: $115,000.00 / year

• Work Site Location: Santa Clara, CA

• Set Schedule: Monday through Friday, 8:00 a.m. To 5:00 p.m. This position may require working long hours and on weekends.

• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.

• Career Growth: Career growth opportunities at GardaWorld

Your Responsibilities as Global Security Operations Center Manager

• Oversee daily operations of the GSOC, ensuring efficient monitoring and response to security incidents.

• Lead a team of security analysts in gathering, analyzing, and disseminating intelligence to support proactive decision-making.

• Develop and implement emergency management protocols and procedures to enhance crisis response capabilities.

• Collaborate with cross-functional teams to integrate intelligence into business operations and strategic planning.

• Maintain cutting-edge technology and systems to support security operations and intelligence analysis.

• Conduct regular training and exercises to prepare staff for emergency situations.

• Foster a culture of continuous improvement and innovation within the GSOC team.

• Perform other duties as assigned.

Your Qualifications:

• Authorized to work in the United States

• Minimum of 4 years’ experience in a GSOC environment, including multiple years in a GSOC Lead or Manager role.

• Extensive knowledge and hands-on experience with access control platforms, video management systems, and incident management software.

• Proven ability to manage complex projects involving people, processes, and technology.

• Proficient with the latest GSOC tools and technologies

Your Skills and Competencies:

• Strong analytical and problem-solving skills, with a focus on driving continuous improvement.

• Exceptional communication skills, both written and verbal, with the ability to present effectively to diverse audiences.

• Demonstrated expertise in developing, implementing, and managing control center programs.

• Experience gathering and analyzing data to generate actionable metrics that support positive change.

• Ability to navigate and manage change and conflict effectively.

• Skilled in crisis management, providing front-line leadership in high-pressure situations.

• Experienced in leading and motivating cross-functional teams.

• Dependable team player with strong business acumen, enthusiasm, and a positive attitude.

• Maintains a high level of integrity and work ethic.

GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.