Office & Operations Manager

About Us

GarageExperts of Jacksonville is a locally owned and operated business specializing in premium garage floor coatings, custom cabinetry, and storage solutions. We're a growing company committed to delivering exceptional products, outstanding customer service, and a great experience from start to finish.

We're looking for a highly organized, proactive, and detail-oriented Office & Operations Manager to help keep our business running efficiently.

This isn't a traditional desk job. We're looking for someone who enjoys taking ownership, solving problems, managing moving parts, and making sure nothing falls through the cracks.

You'll play a critical role in coordinating our installation teams, managing scheduling and inventory, communicating with customers, and helping leadership monitor the performance and profitability of the business.

What You'll Be Responsible For

Scheduling & Daily Operations

• Coordinate daily and weekly installation schedules, ensuring crews, materials, and equipment are ready for each job.
• Manage job calendars, work orders, and customer information using ServiceMinder.
• Prepare installation paperwork, organize materials, and assign crews for upcoming jobs.
• Lead daily morning meetings to review schedules, priorities, and outstanding issues.
• Monitor employee schedules, timecards, labor hours, and overtime.
• Provide leadership with regular updates on job progress, scheduling changes, and operational challenges.
• Identify potential issues before they become problems and take initiative to resolve them.

Inventory, Purchasing & Equipment Management

• Maintain accurate inventory records for floor coating materials, cabinetry, and installation supplies.
• Track material usage and costs for individual jobs.
• Receive and verify deliveries, ensuring accuracy and proper inventory documentation.
• Coordinate purchasing and replenishment of materials to prevent shortages and unnecessary expenses.
• Keep the warehouse/shop clean, organized, and operating efficiently.
• Monitor equipment, tools, and vehicles to coordinate maintenance and minimize downtime.

Customer Communication & Satisfaction

• Serve as a primary point of contact for customers regarding installation scheduling, job preparation, timing, and payment coordination.
• Proactively communicate with customers before, during, and after their installations.
• Follow up after completed jobs to confirm customer satisfaction, resolve concerns, collect outstanding payments, and request reviews and referrals.
• Help ensure every customer receives the professional, responsive service our company is known for.

Business Performance & Financial Accountability

• Track and report daily business activity, including leads, estimates, completed jobs, invoices, and payments.
• Prepare daily operational summaries highlighting outstanding issues, action items, and business performance.
• Process and document customer payments and bank deposits.
• Monitor job costs, including labor, materials, fuel, and equipment expenses.
• Assist leadership in reviewing revenue, sales performance, profit margins, and operating expenses.
• Identify opportunities to improve efficiency, reduce waste, and increase profitability.

Team Coordination & Continuous Improvement

• Help maintain a productive, organized, and accountable work environment.
• Participate in weekly leadership meetings to review business performance, customer satisfaction, team productivity, and operational goals.
• Develop and document processes that make daily operations more efficient.
• Cross-train team members to ensure continuity of operations.
• Support company growth by identifying problems, recommending solutions, and following through on improvements.

What We're Looking For

Required Qualifications

• Experience in office management, operations coordination, project scheduling, or a similar role.
• Exceptional organizational skills and the ability to manage multiple priorities simultaneously.
• Strong communication skills and a customer-first mindset.
• Comfortable working with spreadsheets, scheduling software, and business management systems.
• Ability to analyze basic business metrics, monitor expenses, and maintain accurate records.
• Strong problem-solving skills and the confidence to make decisions independently.
• Dependable, detail-oriented, and comfortable holding yourself and others accountable.

Preferred Qualifications

• Experience in construction, home improvement, installation services, or another service-based business.
• Familiarity with inventory management, purchasing, and job costing.
• Experience coordinating field technicians or installation crews.
• Experience with ServiceMinder or similar CRM/job management software.
• Experience with QuickBooks or other accounting systems.

Who Will Thrive in This Role?

You'll be successful here if you:

• Are naturally organized and enjoy creating structure out of chaos.
• Don't wait to be told what needs to be done.
• Can juggle multiple schedules, customers, and priorities without losing track of the details.
• Are comfortable communicating with everyone from installation crews to homeowners to business owners.
• Understand that managing a business means paying attention to both the customer experience and the bottom line.
• Take pride in getting things done correctly, efficiently, and on time.
• Prefer being part of a small, growing team where your contributions have a direct impact.

Why Join GarageExperts of Jacksonville?

We're a locally owned business with the backing of a nationally recognized brand. You'll work directly with ownership and have the opportunity to make a meaningful impact on how our company operates and grows.

We value initiative, accountability, teamwork, and people who take pride in their work.

If you're the kind of person who likes to take charge, keep things organized, and make sure the entire operation runs smoothly, we'd love to hear from you.

Apply today and tell us why you'd be a great fit for GarageExperts of Jacksonville.