What are the responsibilities and job description for the Customer Success Manager position at Garage Flooring Pros?
Job Summary
The Customer Satisfaction Manager is responsible for handling all incoming customer complaints related to quality, warranty, and service. This role serves as the bridge between customers, installers, and schedulers—ensuring that every issue is addressed quickly, fairly, and in line with company policy. This person may also assist with collections, maintaining clear and firm communication with customers while preserving the company’s reputation for fairness and integrity.
Responsibilities
- Receive, track, and resolve all customer complaints related to product quality or warranty claims.
- Communicate effectively with installers, foremen, and schedulers to coordinate inspections, repairs, or follow-ups.
- Manage warranty claim documentation and approval processes.
- Participate in collection efforts for unpaid or disputed invoices.
- Maintain accurate records in internal systems.
- Escalate major issues to leadership with recommended next steps.
- Follow up with customers post-resolution to ensure satisfaction and update status reports.
Qualifications
- 3 years in customer service, warranty, or operations—preferably in construction, coatings, or home services.
- Strong written and verbal communication skills.
- Proven ability to de-escalate conflicts and maintain professionalism under pressure.
- Comfortable managing both customer-facing and internal communication simultaneously.
- Organized, disciplined, and solution-oriented.
- Experience in collections or payment resolution is a plus.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Application Question(s):
- Please explain your experience fielding and resolving several customer complaints per day.
Ability to Commute:
- North Port, FL 34289 (Preferred)
Ability to Relocate:
- North Port, FL 34289: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18