Customer Service Representative | Waite Park, MN

Customer Service Representative | Waite Park, MN

Are you a friendly, detail-oriented professional who thrives on helping others? Join our team as a Customer Service Representative at Garage Door Store in Waite Park, MN. In this vital role, you’ll be the welcoming voice and problem-solver for customers seeking assistance with their garage door needs. Your day-to-day will include answering the phone, scheduling appointments, providing product information, and ensuring every customer has a positive experience from start to finish. If you have excellent communication skills, a passion for delivering outstanding service, and the desire to contribute to a growing business, we’d love to hear from you! Apply today and be part of an energetic team that values both its customers and its team members.

Responsibilities:

• Answer phones and transfer to the appropriate staff member.
• Serve as the first point of contact with customers.
• Assist with scheduling services calls.
• Take and distribute accurate messages.
• Greeting the public and clients and directing them to the correct staff member.
• Directly works with customers to perform walk-in parts sales.
• Prepare O&M documents as needed per contract.
• Coordinate shipments and courier service.
• Assist dispatcher with call taking and scheduling.
• Receive, sort, and distribute incoming mail.
• Prepare outgoing mail for distribution.
• Fax, scan and copy documents.
• Maintain office filing and storage systems.
• Update and maintain databases and spreadsheets.
• Update and maintain internal staff contact lists.
• Type documents.
• Monitor and maintain office supplies.
• Perform work related errands.
• Keep the office area clean and tidy.
• Receive payments.
• Other duties as assigned.

Benefits: We offer a competitive salary and an AMAZING benefits package that includes the following:

• 120 hours PTO per year, which begins accruing at point of hire.
• Paid holidays, including a floating holiday.
• Medical, Dental, Vision, Life Insurance, Long-Term Disability, Health Savings Account, Referral Program, Tuition Reimbursement.
• Free virtual healthcare visits.
• Company paid Life Insurance, Short-Term Disability and Long-Term Disability.
• Learning and leadership development opportunities.
• Annual Incentive Plan (bonus).
• Paid pregnancy, adoption, and parental leave.
• 401(k) with employer match with Profit Sharing.
• Employee stock purchasing plan.
• Employee Assistance Program & Mental Health Services.
• Paid weekly.

Requirements:

• High School Diploma or equivalent
• One Year of Customer Service skills required
• Competent computer skills including MS Office
• Internet skills including the use of email.
• Strong organizational and time management skills to prioritize multiple demands.
• Effective oral and written communication skills, to clearly communicate with customers as well as the internal team.
• Strong customer service and organization skills with attention to detail

Other:

• Job Type - Full-time, day shift Monday – Friday.
• Pay range $22-24/hour based on experience

This job is ideal for someone who is:

• Detail-oriented, noticing and remembering minor details.
• Flexible, can move fluidly from one task to the next.
• People-oriented, enjoys interacting with others.
• Good communication skills.
• Independent, enjoys working with little direction.