Customer Operations Manager (Store Leadership)

Job Summary
We are seeking an energetic and detail-oriented Customer Operations Manager (Store Leadership) to lead our retail store team with enthusiasm and strategic insight. In this pivotal role, you will oversee daily store operations, drive sales performance, and ensure exceptional customer service. Your leadership will foster a positive work environment, motivate team members, and implement effective management practices to achieve store goals. This position offers an exciting opportunity for a dynamic individual passionate about retail management, team development, and delivering outstanding shopping experiences.

Duties

• Lead and supervise store staff, including hiring, training, coaching, and evaluating performance to cultivate a high-performing team.
• Manage daily store operations, including inventory control, merchandising, stock replenishment, and store cleanliness to ensure a seamless shopping environment.
• Oversee sales management activities such as setting sales targets, monitoring performance metrics, and implementing strategies to meet or exceed sales goals.
• Handle customer inquiries, resolve complaints promptly, and ensure a superior customer service experience that promotes loyalty and satisfaction.
• Coordinate purchasing decisions, pricing strategies, and promotional activities to optimize profitability and market competitiveness.
• Maintain accurate payroll records, manage cash handling procedures, and oversee bookkeeping tasks to ensure financial integrity.
• Utilize POS (Point of Sale) systems effectively for transactions, inventory tracking, and reporting purposes.
• Conduct regular staff meetings to communicate updates, reinforce policies, and promote team engagement.
• Implement safety protocols and ensure compliance with company policies and legal regulations across all store operations.

Skills

• Strong leadership abilities with proven supervisory experience in retail environments.
• Excellent communication skills to effectively interact with team members, customers, vendors, and management.
• Proficiency in negotiation, purchasing, inventory management, and retail math for accurate pricing and stock control.
• Bilingual or multilingual capabilities are a plus for serving diverse customer bases.
• Experience in employee orientation, training & development to foster professional growth within the team.
• Skilled in managing payroll processes, bookkeeping tasks, cash handling procedures, and budgeting activities.
• Familiarity with POS systems, retail sales techniques—including wireless sales—and merchandising strategies.
• Demonstrated organizational skills with the ability to multitask efficiently across shift management and administrative responsibilities.
• Knowledge of marketing initiatives and promotional planning to boost store traffic and sales performance. Join us as a Customer Operations Manager (Store Leadership) where your proactive approach will inspire your team to excel! We value energetic leaders who thrive on creating positive shopping environments while driving operational excellence—your leadership will shape the future of our retail success!

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $20