What are the responsibilities and job description for the Director of Warehouse Operations position at GAP Talent?
Director of Warehouse Operations
(Please note this is a full time role in office - NOT remote/hybrid)
Location: Miami, Florida, United States (must be Miami based)
Type: Full-Time, On-Site (Not Remote)
We are seeking an experienced Director of Warehouse Operations to lead the overall operational administration and management of Warehousing, Fulfillment, and Logistics functions. This strategic role is responsible for driving operational efficiency, strengthening processes, and implementing improvements across both operational and financial KPIs.
Key Responsibilities
Warehouse, Fulfillment & Logistics Operations
- Oversee all warehouse operations which scheduling, delivery systems, loading docks, storage, security, warehouse 5S standards, emergency action plans, and closing procedures.
- Ensure accurate product receipt, storage, and distribution while maximizing space and resources and reducing waste/damage.
- Maintain accurate inventory levels and ensure strong inventory control systems are in place.
Operational Leadership & Culture
- Drive a culture of accountability through daily assessments and operational evaluations.
- Review operating results and address performance issues promptly.
- Develop, document, and implement SOPs across all facilities and delivery operations.
Performance Management & Compliance
- Develop KPIs and metrics for supervisors and teams to measure warehouse and logistics performance.
- Ensure compliance with OSHA safety regulations, AIB/Feeding America guidelines, and federal and state policies.
- Lead training initiatives and support professional development within the team.
- Monitor workplace performance and ensure timely, accurate execution of operational tasks.
Financial & Productivity Oversight
- Manage financial targets, productivity, accuracy and timeliness metrics.
- Support annual operating plans with effective productivity standards and goals.
- Audit inventory and make informed recommendations for restocking, procurement, and replenishment.
Other Key Priorities
- Ensure proper functionality and maintenance of all MHE in the warehouse.
- Oversee safe, secure packing, labeling, and handling of all merchandise.
- Support onboarding and training of newly hired employees.
- Ensure all warehouse policies and procedures are consistently followed.
Required Skills & Experience
- 5–10 years of experience in logistics and supply chain management.
- Strong proficiency in inventory management and WMS systems.
- Excellent written and verbal communication skills.
- Strong analytical, organizational, and problem-solving abilities.
- Ability to manage deadlines, multitask, and perform in fast-paced environments.
- Proficient in Microsoft Office.