Manager - Loyalty Experience (Remote Opportunity)

About the Role

In this role you will develop a strategic plan to maintain brand equity and gain market share, which requires a comprehensive understanding of the individual brand, its target market, and the brand's overall vision and direction.

What You'll Do

• Support the development of, facilitate, and execute on short, medium, and long-term strategic plans for our loyalty program 
• Strategizes, and ultimately facilitate customer experience journey mapping and research that helps defines the best-in-class customer experience
• Translates insights gleaned from competitor research, consumer insights and test and learn strategies into actionable roadmap items for loyalty team members and business partners
• Establishing a clear, prioritized activity roadmap that successfully delivers the company’s ambitions, including changes in products, policies and/or processes across our ecosystem.
• Proficiency in working with data to develop measures and metrics that yield actionable insights to brand owners, and lead / conduct / support first-level analyses to identify underlying drivers of new trends
• Champions innovation by bringing ideas to own VP & SVP as well as the broader Loyalty Leadership Team in an agile way, while balancing growth against financial risk and incremental cost to the organization
• Leverages data, insights, and analytics to influence stakeholders and makes recommendations as appropriate
• Cross-Functional Collaboration: Facilitating collaboration between different teams to promote a cohesive and integrated approach to achieving organizational goals.
• Owns ongoing monitoring of industry trends and competitor benchmarking on the credit card, loyalty, gift card and payments space.

Who You Are

• 3-5 years of relevant work experience in management consulting, strategy, banking or related field focused on identifying opportunities to drive strategic initiatives and develop, launch, and analyze programs. Preferably has experience with loyalty programs, credit cards, multi-channel marketing and/or omni-channel retail.
• Must have strong analytical, financial, and problem-solving skills. Highly comfortable with leveraging qualitative and quantitative data to drive decisions and tell a story
• Must have strong communication skills written, oral and formal presentation; ability to influence executive-level discussions and decision making
• Strong project management and organizational skills with the ability to manage and prioritize multiple projects simultaneously
• Self-starter with a desire and ability to work in a fast-paced and dynamic environment
• 3 years leading product management experience leading from inception to end of project launch
• 3 years of experience creating new process and technology solutions in a fast-paced environment (retail experience a plus).
• Adaptability to work effectively in a hybrid work environment, which may include both remote and in-office work, while maintaining high productivity and communication standards.
• Demonstrates a high level of emotional intelligence.
• Proficiency in using data and analytics to make informed decisions and establish KPIs.
• Advanced skills using the Microsoft Office Suite (Particularly PowerPoint & Excel) 
• Any additional tasks as directed by supervisor or manager.
• Occasional travel, up to 25%, may be required based on the needs of the business.

Salary : $85,000 - $124,300