What are the responsibilities and job description for the Corporate Aviation Manager position at Gap Inc.?
About the Role
About the role
GAP Inc. is transforming the travel program to better support our employees’ needs globally. We are looking for a very detail-oriented Corporate Aviation Manager to support the Global Travel Team, an individual who loves the challenges of corporate aviation, managing airlines contracts and working closely with cross functional partners. This role will be dedicated to supporting the CEO’s office, the Executive Assistants for our Heads of Stores for our brands, and other key executives and Board of Director members, so excellent communication and organization skills, as well as confidence interacting with Executives, are essential. Day-to-day oversight includes: management of the master jet calendar; reviewing all passenger lists for compliance to the Gap Inc. Risk policy; securing charter aircraft when our aircraft is not available; and overseeing the details of all jet trips to ensure they are accurate, efficient and cost effective.
You will be the key liaison with our jet management company, including our dedicated crew and their executive management team. Responsibilities include: creating the long-term plan for the corporate aviation program; planning, overseeing and coordinating all required scheduled (and unscheduled) maintenance work along with our Maintenance Supervisor; discussing options for complicated trips with our CAM; and utilizing their industry benchmarking to apply best in class practices to our program. You continually seek opportunities to enhance the programs and are current on the global travel and aviation program trends.
What You'll Do
In this role, you will:
- Be the point person for everything Air Travel with a “Customer first” approach
- Provide elevated customer service support to the CEO’s office and other key executives and expand the travel department's influence and value throughout the business
- Manage the airlines contracts amenity funds management and customer service concerns.
- Have oversight of all re-usable air tickets optimization and coordinate efforts with both airlines and travel management company
- Engage with cross functional partners and help coordinate complex C-Suite travel for a quarterly meeting
- Build cross-functional partnerships and consensus with Internal Audit, Finance, Security, executive assistants, and external business partners
- Coordinate all corporate jet trips with our external jet management company. Source and secure charter aircraft, as needed. Assist in managing the execution of all aspects of trips with charter aircraft with executive admins. Track charter invoices and ensure payment is processed accurately
- Track the annual jet budget and forecast
- Train and inform EAs of all policies, and processes and proactively communicate to key users/groups
- Assist the Meetings & Events group where needed in admin, coordination and ad hoc needs.
Who You Are
To be successful in the role, you are:
- Very detail oriented with excellent project management skills (think Smartsheet, Gantt chart, etc.)
- Ability to multi-task and problem solve, strong time management and organizational skills
- Resourceful and skilled at anticipating potential challenges/obstacles and finding solutions.
- Exceptional customer service and interpersonal skills and able to develop high-trust relationships
- Team player with the ability to thrive in a fast paced, energetic environment
- Good at working independently - Proactive, and a self-starter
- Curious by nature and a quick learner
- Positive, professional, and calm under pressure
- A global and inclusive team player
This position is ideal for someone who:
- Has a Bachelor’s degree or equivalent work experience in the travel industry
- Has 3 years in a recent similar role handling airlines and corporate jets - bonus point if you have directly managed a corporate jet before
- Has impeccable email and Chat etiquette
Salary : $85,000 - $124,300