Membership Concierge

Membership Concierge – Seven24 Collective (Luxury Private Members Club)

New York, NY | In-Person

About the Role

Seven24 Collective, part of the Gansevoort Hotel Group, is seeking a Membership Concierge to deliver an elevated, high-touch experience to our members while overseeing the full lifecycle of membership operations.

This is a front-facing, relationship-driven role that blends luxury concierge service with backend membership management. You will serve as the face of the club, a trusted point of contact, and a key operator ensuring every interaction is seamless, personalized, and aligned with our brand standards.

If you are polished, detail-oriented, and thrive in a dynamic hospitality environment—this is an exceptional opportunity to grow within a luxury lifestyle brand.

What You’ll Do

Deliver Exceptional Member Experience

• Serve as the primary point of contact for all members
• Greet members by name and provide a warm, personalized experience
• Maintain a strong presence on the floor, actively engaging with members
• Promote events, programming, and club offerings

Oversee Membership Operations

• Manage onboarding, renewals, billing, and account updates
• Maintain accurate and up-to-date member records within CRM platforms (e.g., PeopleVine)
• Oversee member payments and ensure compliance with company policies
• Generate reports on membership activity, applications, and retention

Drive Engagement & Retention

• Support prospective members through the application process
• Lead new member onboarding and integration into the community
• Track member preferences, behaviors, and engagement
• Proactively follow up with inactive or at-risk members

Support Events & Programming

• Manage reservations and sign-ups for events and programming
• Collaborate with Membership, Programming, and F&B teams
• Support execution of events to ensure a seamless experience

Communication & Service Excellence

• Respond to all member inquiries (phone, email, app) promptly and professionally
• Resolve member concerns within 24 hours, escalating when necessary
• Maintain discretion and professionalism, especially with sensitive matters

Team & Culture

• Act as a brand ambassador for Seven24 Collective and Gansevoort
• Uphold all service standards, including Coyle and company core values
• Support training and ensure consistency in service delivery

What You Bring

• 2 years of customer-facing experience, ideally in luxury hospitality or membership environments
• Passion for delivering high-touch, personalized service
• Experience with CRM or membership platforms (PeopleVine, Salesforce, or similar)
• Strong communication skills (written and verbal)
• Highly organized with strong attention to detail
• Ability to multitask and perform in a fast-paced environment
• Polished, professional, and approachable demeanor
• Flexible availability (evenings, weekends, holidays)
• Multilingual skills are a plus

Physical Requirements

• Ability to stand and/or remain stationary for extended periods (8 hours)
• Ability to lift or move items up to 40 lbs
• Comfortable working on a computer and handling administrative tasks
• Strong communication abilities (speaking, hearing, and interacting with guests)

Why Join Seven24 Collective?

• Be part of a luxury, members-only experience in NYC
• Collaborate with a dynamic team across hospitality, events, and lifestyle
• Opportunity for growth within Gansevoort Hotel Group

This role is ideal for someone who thrives on building relationships, anticipates needs before they arise, and takes pride in delivering exceptional service at every touchpoint.

Apply today and become part of a team redefining the private membership experience.