What are the responsibilities and job description for the Insurance - Commercial Customer Service Representative position at Gannon Risk Group?
Job Description
Great opportunity to work with a great company! The role of Commercial Lines Customer Service Representative is crucial to the success of our agency. The focus is to perform the essential function of aiding our business clients with their service needs. Specific service and marketing responsibilities are required in this position to make certain we grow and retain our customer base. We are committed to maintaining high delivery standards and focus on quality.
Benefits
Paid Time Off (PTO)
Flexible Schedule
Health Insurance
Retirement Plan
Hands on Training
Career Growth Opportunities
Bonus Opportunities
Responsibilities
- Build relationships with customers and carriers
- Day to day account management of assigned client accounts
- Deliver certificates of insurance in a timely and efficient fashion
- Perform quality control and review applications, endorsements and policies for accuracy
- Follow up with inspections
- Manage audits
- Troubleshoot billing or payment issues
- Correspond and maintain contact with advisors regarding new and renewal business
Requirements
- Property & Casualty licensed required
- Excellent interpersonal and relationship building abilities
- Confident, self-starter who works well independently
- Proficiency to multi-task, follow-thru and follow-up
- Strong oral and written communication skills
- Proven experience in an insurance commercial service role
- Willingness to learn, be intuitive and resourceful and be coachable