HVC - Housekeeping Dispatcher/Coordinator

Job Summary:

Provide full administrative support to Ganir Co. management. Ensure the smooth running of the region’s operations: answering calls, taking messages, handling correspondence, maintaining records, and arranging appointments, interfacing with various departments.

Essential Function and Job Responsibilities:

· Assign & track assignment of all services/cleans for all housekeepers & other team members

· Answer departmental multi-line phones

· Dispatches all guest requests to units

· Maintain room status & other efficient information in computer system

· Coordinates with other departments (e.g. front desk, engineering, executives) with any discrepancies in room status

· Distribute employee paychecks; organize bi-monthly paychecks alphabetically

· Responsible for coordinating housekeeping operations to ensure efficient operation

· Answering & documenting all calls into the housekeeping office & carrying out instructions related to those calls

· Following up on all calls within a predetermined time frame to ensure completion

· Updating hotel room cleanliness status, VIP, special guest requests

· Responsible for creating checklists & worksheets for housekeeping room attendants, supervisors, runners, housemen, SP

· Responsible for handling & recording all lost &- found items and channeling all valuables to Housekeeping Manager

· Maintaining all employee records within the housekeeping department

· Develop and maintain an efficient record system

· Manage databases and multiple files

· Ensure employee schedules are communicated to them in a timely manner

· Order Employee name tags, employee entrance cards and key watcher access codes

· Input employee schedules into ADP

· Enroll new hires into the time clock after NHP has been processed

· Conduct a bi-monthly active employee audit and forward all termination PAFs from management to Payroll before the last day of each month

· Forward Stop Work and Employment Verification forms to payroll for processing

· Forward incident reports/doctor’s reports and payroll deduction forms to appropriate recipient(s) after Operations Manager has reviewed it

· Answering employees’ questions as needed

· Report all employee issues and concerns to HR and Management for proper follow up

· Perform any other tasks/duties assigned by management

· Assists management in administrative duties e.g. filing, purchase order follow-up, faxing, & other clerical duties

Success Factors/Job Competencies:

· Possess strong initiative and self-motivation

· Reliable and dependable

· Ability to interact professionally and maintain a positive and effective working relationship with all levels of staff, management and client

· Ability to effectively prioritize work duties and multitask throughout the day

· Able to listen & follow directions and can exercise good judgment and make independent decisions

· Detail oriented with excellent organizational skills

· Ability to be flexible and open to new ideas

· Ability to work effectively under pressure while maintaining a high level of professionalism

· Excellent verbal and written communication skills

· Adhere to all company policies and procedures

· Comply with the Department of Health and Safety Standards

Qualification Required:

· High School Diploma or GED preferred.

· At least six months hotel experience.

· Ability to effectively organize and coordinate multiple priorities; ability to work well as a team player; ability to problem-solve.

· Strong customer service abilities; actively looking for ways to assist customers and coworkers

· Basic computer knowledge and ability including Microsoft Windows, Outlook, Word, Excel

Physical Demands and Work Environment:

· Lifting, carrying, climbing steps regularly, and pushing up to 25 lbs. occasionally

· Regularly spend long hours sitting and using office equipment and computers

· Regularly work on routine and repetitive tasks.

· Frequent bending to file and maintain file