What are the responsibilities and job description for the Sales Coordinator position at GAMMA Sports?
Position Overview
GAMMA Sports is seeking a detail-oriented and highly organized Sales Coordinator to support our sales team across tennis, pickleball, and padel categories. This role is critical to ensuring smooth day-to-day operations, serving as a key point of contact for both internal teams and customers.
The ideal candidate thrives in a fast-paced environment, is highly responsive, and enjoys supporting a sales team while delivering a strong customer experience.
Key Responsibilities
Sales Support & Order Management
Create and manage estimates and sales orders
Ensure accuracy of pricing, promotions, and product details on all orders
Assist sales reps with order processing, follow-ups, and customer requests
Track order status and proactively communicate updates to customers and the sales team
Customer Service & Communication
Manage and respond to the sales inbox in a timely and professional manner
Answer inbound customer phone inquiries, providing product information and order support
Serve as a reliable point of contact for retailers and partners
Escalate issues as needed while maintaining a high level of customer satisfaction
Product & Portal Management
Set up and maintain product listings across various retailer and distributor portals
Ensure product information, pricing, and assets are accurate and up to date
Coordinate with internal teams to reflect new product launches and updates
Cross-Functional Collaboration
Work closely with sales, marketing, operations, and customer service teams
Support promotional execution by ensuring correct pricing and codes are applied
Assist with reporting, data entry, and general sales operations tasks
Qualifications
Bachelor’s degree in Business, Marketing, Sports Marketing or related field
1-3 years of sales, account management, or customer service experience
Strong attention to detail and organizational skills
Excellent written and verbal communication skills
Ability to manage multiple priorities and meet deadlines
Demonstrated initiative and a strong work ethic, with a willingness to take ownership and proactively solve problems.
Highly responsive and dependable, especially in a fast-paced, team-oriented environment
Proficient in Microsoft Office Suite, experience with ERP systems (Netsuite) is a plus
Passion for sports, particularly tennis, pickleball and padel, a strong plus.
What We Offer
Competitive salary
Comprehensive benefits package (health, dental, vision, 401k with match).
Paid Time Off
Parental Leave
Hybrid work environment with flexibility
Employee discounts on GAMMA Sports products.
Opportunity for professional growth in a dynamic, sports-focused company.
A collaborative, energetic, and sports-focused work environment.
About GAMMA Sports
GAMMA Sports is a Pittsburgh-based, family-owned manufacturer with a 50-year legacy of innovating in racquet sport equipment, including tennis and pickleball. Best known for its patented breakthrough string technologies, GAMMA has leveraged its racquet sports expertise to develop high-quality paddles, balls, grips, and accessories that empower people who love to play at all levels. Providing equipment and education to help improve your game, the brand has become a trusted name among coaches, trainers, and racquet sport enthusiasts around the world.