Store Manager

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Summary

The Store Manager is responsible for all facets of store operations and directly influences the

performance of everyone who interacts with guests. Using elements of GameStop's buy, sell,

trade, and reservation business model, the Circle of Life, the Store Manager develops and

promotes a sales culture by creating individualized and complete solutions for every guest, and

providing outstanding guest service experiences through professional conduct and shared

passion for gaming, and supporting the overall store environment to meet/exceed sales and

profit. In addition to ensuring that products are easy to see and buy, building sales by sharing

product and gaming knowledge with guests, providing a clean, organized environment in which

to shop, and growing guest loyalty and repeat business, this position supervises a retail staff

which may vary based upon store size, location(s), and expected sales volume.

Essential Job Duties And Responsibilities

• The Store Manager will manage and lead in a multiunit capacity.
• Provide and model best-in-class guest service: promptly greet guests; respond to guest
  
  

questions/concerns quickly, effectively, and courteously; assist guests with meeting their

video gaming needs; inform guests of special promotions; recommend additional items

as appropriate; apply all selling behaviors during every transaction and thank every

guest for shopping at GameStop; prioritize guests over tasks and demonstrate that

commitment by circulating throughout the store.

• Support the total shopping environment, including visual and operational elements,
  
  

current sales initiatives, and the guest relationships that lead to sales and repeat

business.

• Promptly and accurately process guest purchases/return transactions using Point‐of‐
  
  

Sale (POS) computer system via PC keyboard, including making correct change, placing

merchandise in a bag, providing a receipt, and ensuring top notch guest service.

• Respond to guest comments or questions in person or on the phone; answer phone calls
  
  

promptly, courteously, and professionally, using the phone greeting provided by

GameStop.

• Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade-in
  
  

program, and Pro Rewards guest loyalty program.

• Recruit, interview, hire, assess, develop, and retain high-performing associates.
• Ensure associates have completed their onboarding, job training, and compliance
  
  

training PRIOR to opening or closing a shift on their own. Associates should know all

aspects of their jobs, including all company/store policies, inventory control and loss

prevention practices including scam awareness, safety best practices, financial protocol,

and ethical responsibilities.

• Communicate regularly with store associates and District Manager to ensure that all
  
  

GameStop store initiatives are implemented according to plan. Set guest service

expectations for store associates and train store associates in all aspects of their job

Responsibilities, Including Company/store Policies, Procedures, Practices, And Guidelines.

Supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store

Managers.

• Schedule store associates ensuring that the scheduling guidelines are followed, and all
  
  

breaks and meals are accounted for as required. Supervise staffing levels to achieve

optimum guest service at all times and ensure that best-in-class guest service is

consistently provided.

• Approve payroll, enter paid time off e.g., wellness or vacation, make time edits, and verify
  
  

that store associates are paid for all time worked.

• Provide timely and appropriate recognition and feedback to all store associates
  
  

concerning performance; regularly input written feedback for each store associate into

Workday / HR service management system.

• Ensure that all areas of the store, including restrooms, are neat, clean, organized, and
  
  

merchandised per company guidelines and all store fixtures and equipment are in

proper working order.

• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Perform store inventory counts (home store and other stores in your district/region),
  
  

stock/restock merchandise on shelves and fixtures, and move product from the stock

room to the front of the store to ensure that all products in the store are represented,

organized, and alphabetized on the sales floor.

• Protect company assets through effective inventory control and loss prevention
  
  

practices including scam awareness, safety best practices, and delivering bank deposits

as required; visually inspect associates' packages and/or belongings at store closing or

at the end of a shift as appropriate.

• Lead store team in meeting and exceeding sales, profit, and shrink goals and complete
  
  

required administrative and operational duties necessary to goal achievement.

• Count, balance and reconcile daily business transaction totals correctly and accurately
  
  

in the POS system. Ensure that all closeout paperwork for daily business transactions and

bank deposit slips are completed correctly and accurately; ensure store has sufficient

cash and change for sales transactions; make bank deposits daily or per established

guidelines.

• Verify all shipments for discrepancies/shortages and record any discrepancies in the
  
  

POS system; conduct merchandise counts/inventories and communicate discrepancies

to District Manager.

• Process defectives/recalls and stock pulls accurately and promptly, ensuring that all
  
  

boxes are properly labeled and include packing lists.

• Maintain awareness of associate and guest safety; identify and immediately address
  
  

potentially hazardous situations. Report any injuries promptly per company guidelines.

• Maintain store records/files in a neat and organized manner; ensure that manuals are up
  
  

to date.

• Form professional partnerships with appropriate military personnel on assigned military
  
  

base, including the Supply Base Leader (applies only to positions in stores located on a

military base).

• Consistently adhere to GameStop policies and procedures, including, but not limited to,
  
  

all policies and procedures in the Associate Handbook and the Code of Standards, Ethics

& Conduct.

QUALIFICATIONS*

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years of age.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree
  
  

with an emphasis in business, marketing, merchandising, or related field preferred.

• At least 1 year of retail management experience required.
• At least 3 years of retail sales, guest service, and/or management/leadership experience
  
  

preferred.

• Video game knowledge preferred.
  
  

Key Job Skills And Abilities

• Possess an outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest during every visit.
• Demonstrate clear verbal and written communication and listening skills, both in person
  
  

and on the phone, using spoken and written English; bilingual English/Spanish speaking

And Writing Skills Preferred.

• Work independently and as the head of a team to perform all tasks as assigned and in a
  
  

timely manner.

• Meet leadership performance expectations, including, but not limited to, attendance,
  
  

personal appearance, safety, and respectful workplace.

• Operate Point-of-Sale (POS) computer system.
• Possess basic mathematics (addition, subtraction, multiplication, division, currency) and
  
  

alphabetizing skills.

• Complete required paperwork properly.
• Carry out instructions furnished in written, oral, or diagram form and convey instructions
  
  

to others.

• Execute financial tasks in strict accordance with company policy.
• Achieve objectives and lead in a fast-paced, rapidly changing environment.
• Work 40 hours per week, with flexibility to work extended hours/days as necessary,
  
  

including nights, weekends, some holidays, and occasional overtime.

• Constructively manage pressure and adapt to stressful situations without impact on
  
  

guest interactions; be creative and a problem solver.

• Be reliable and trustworthy; always use good judgment.
• Able to work alone. Stand and move throughout the store unassisted for up to 12 hours
  
  

per day.

• Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift
  
  

merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and

Utilize Other Basic Fine And Gross Motor Skills.

• Possess or acquire during employment onboarding a working understanding of military
  
  

ranks and related insignia (applies only to positions in stores located on military bases).

Job descriptions are subject to change at any time based on business conditions/needs,

including changes to the essential job duties, qualifications, and/or key job skills and abilities

consistent with the position’s purpose. GameStop provides equal employment opportunities to

all applicants for employment without regard to race, color, religion, gender, sexual orientation,

national origin, age, disability, gender identity and expression, marital or military status.

GameStop provides reasonable accommodations to qualified individuals with disabilities in

accordance with the Americans with Disabilities Act and applicable state and local law.

• Certain state-specific exceptions may apply.
  
  

Pay Range: $18.41 - $26.41

Disclaimer: GameStop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job’s responsibilities and assigning additional duties consistent with the position’s purpose.

Benefits: Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions at GameStop may also be eligible for a bonus and/or other incentives.

Compensation

$18.77 - $26.77