What are the responsibilities and job description for the Refurbishment Repair Technician position at GameStop?
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What You'll Do
What You'll Do
- Diagnose and repair gaming consoles
- Test and refurbish controllers
- Troubleshoot gaming accessories
- Restore products to resale quality
- Work with PlayStation, Xbox, Nintendo Switch, and more
- Erase all data stored on electronic devices and ensure no unauthorized information remains before products are refurbished for resale.
- Clean electronic devices thoroughly to restore them to optimal condition for sale while adhering to cleanliness and quality standards.
- Perform rigorous functionality testing on electronic devices to ensure compliance with original manufacturer specifications and quality standards.
- Pack orders accurately and securely according to Pick-to-Light system instructions to ensure products are properly arranged for shipment.
- Collaborate with team members across Refurbishment and Fulfillment Centers to achieve departmental objectives and maintain high levels of customer satisfaction.
- Report issues that may impact production timelines, safety, or product quality to management in a timely manner.
- Follow all safety procedures and exercise sound judgment in operational and loss-prevention practices.
- Demonstrate GameStop’s core values through a strong work ethic, professionalism, integrity, and respect for diversity.
- Support other departments as business needs require, maintaining flexibility and adaptability to changing priorities.
- Follow established guidelines outlined in the DC/Refurb Associate Handbook to ensure operational consistency and efficiency.
- Contributing to Team Success: Actively participate as a team member to achieve goals through effective collaboration, communication, and support of team initiatives.
- Quality Orientation: Complete tasks accurately and consistently to the highest quality standards by conducting thorough checks and following established procedures.
- Safety Awareness: Identify, address, and report safety concerns promptly to help maintain a safe and secure work environment for all associates.
- Must be at least 18 years old and provide state-required proof of age documentation.
- High school diploma or GED required.
- Previous distribution center experience preferred, particularly in fulfillment operations and quality assurance.
- Ability to lift and carry boxes weighing up to 30 pounds.
- Ability to lift products weighing up to 10 pounds from heights of up to six feet.
- Ability to push boxes weighing up to 30 pounds along a mechanically assisted conveyor.
- Capable of standing, bending, lifting, and performing physical tasks for extended periods (eight or more hours per day).
- Effective verbal and written communication skills in English.
- Ability to work under tight deadlines and consistently meet production goals.
- Strong attention to detail and commitment to accuracy.
- Basic math skills, including familiarity with Roman numerals.
- Ability to work comfortably in confined spaces approximately three feet wide.
- Knowledge of and adherence to GameStop policies and procedures regarding attendance, safety, confidentiality, and ethical conduct.