Front Desk Coordinator / Receptionist

Position Summary

Gameday Men’s Health is seeking a friendly, dependable, and organized Front Desk Receptionist to serve as the first point of contact for our patients and guests. This position is responsible for providing excellent customer service, managing front-desk activities, processing payments, supporting clinic operations, and helping maintain a welcoming, clean, and professional environment. The ideal candidate is personable, detail-oriented, comfortable working with patients and payment information, and able to work collaboratively as part of a team.

Essential Duties and Responsibilities

· Greet patients and guests with a friendly, professional, and welcoming attitude.

· Answer incoming phone calls, respond to routine questions, and direct calls to the appropriate team member.

· Schedule and confirm appointments as directed.

· Process patient payments and other financial transactions accurately.

· Collect outstanding or missed payments in a courteous and professional manner.

· Maintain accurate payment and front-desk records.

· Provide general administrative and clerical support to the clinic team.

· Communicate professionally with patients, guests, vendors, and coworkers.

· Work cooperatively with all members of the clinic team to support efficient daily operations.

· Maintain a positive attitude and represent Gameday Men’s Health professionally at all times.

· Monitor inventory of snacks, drinks, office supplies, and other front-desk items.

· Notify the owner when snacks, drinks, or supplies are running low.

· Restock front-desk, patient, and clinic items as needed.

· Perform general cleaning and tidying of the lobby, front desk, waiting area, and other assigned spaces.

· Help maintain a clean, organized, comfortable, and professional appearance throughout the clinic.

· Protect patient privacy and handle confidential information appropriately.

· Follow all company policies, procedures, and applicable privacy and safety requirements.

· Perform other duties as assigned by the owner or Clinic Director.

Qualifications

· High school diploma or equivalent preferred.

· Previous receptionist, customer service, medical-office, or administrative experience preferred.

· Professional, friendly, and approachable demeanor.

· Strong verbal and written communication skills.

· Basic computer and payment-processing skills.

· Ability to handle confidential information with discretion.

· Strong organization and attention to detail.

· Ability to collect payments professionally and respectfully.

· Reliable attendance and punctuality.

· Ability to work independently while contributing effectively to a team.

· Ability to stand, walk, bend, and perform light cleaning and stocking duties as needed.

Preferred Qualities

· Positive attitude and genuine interest in helping patients.

· Comfortable greeting people with a smile and creating a welcoming atmosphere.

· Calm and professional when handling questions, payment concerns, or busy periods.

· Dependable, flexible, and willing to assist wherever needed.

· Commitment to maintaining a clean and organized clinic environment.

Physical Requirements

This position may require extended periods of sitting or standing, frequent use of a computer and telephone, and occasional lifting or moving of light supplies. Reasonable accommodations may be available for qualified individuals.

Equal Opportunity Statement

Gameday Men’s Health is an equal opportunity employer. We value a diverse workplace and consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.

Pay: $18.00 - $20.00 per hour

Expected hours: 30.0 per week

Work Location: In person

Salary : $18 - $20