What are the responsibilities and job description for the Game Master - Tampa East position at Game Over Escape Rooms?
About Us
At Game Over Escape Rooms, we create immersive, challenging, and unforgettable escape room experiences for guests of all ages. Our mission is to deliver fun, safe, and memorable experiences while fostering a supportive and team-oriented workplace.
What Makes Us Different
Our Escape Rooms are themed to the last detail, creating a movie-like setting with puzzles and electronics that’ll make your jaw drop! Each room takes the game to a whole new level. From supernatural-themed adventures like Haunted Mansion to action-packed quests such as Money Heist and The Secret Society, we provide immersive, puzzle-based challenges that emphasize teamwork, problem-solving, and unforgettable fun.
We’re looking for reliable, enthusiastic, and customer-focused individuals who want more than just a job. Game Masters at Game Over can grow into shift lead or managerial roles, making this a long-term career path.
Responsibilities
As a Game Master, you will:
- Facilitate interactive escape room experiences, ensuring every guest has a great time
- Monitor gameplay and guide teams when necessary without giving away answers
- Provide excellent customer service and resolve conflicts or issues during sessions
- Coordinate and host events, birthday parties, and special activities
- Maintain the rooms and equipment to ensure they are safe, functional, and ready for each group
- Assist in training new Game Masters as the team grows
Requirements
- 6–12 months experience in customer service, hospitality, or entertainment
- Strong communication and interpersonal skills
- Friendly, approachable, and team-oriented attitude
- Ability to multitask and stay organized in a fast-paced environment
- Comfortable interacting with guests of all ages, including children
- Availability to work evenings, weekends, and holidays as needed
Preferred:
- Prior experience with escape rooms, games, or entertainment industry
- Leadership or supervisory experience
- Interest in puzzles, gaming, or immersive experiences
What We Offer
- Competitive pay with clear growth path
- Opportunities for promotion to shift lead or management
- Training on game facilitation, customer service, and operations
- Fun, energetic work environment with a passionate team
- Potential for long-term career in entertainment or hospitality
How to Apply
Click “Apply Now” on really and submit your application and answer all pre-screening questions.
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Flexible schedule
Application Question(s):
- Any previous experience in customer service, gaming, or entertainment
- Have you played an escape room before? If yes, describe what you enjoyed about it. If no, tell us what interests you about escape rooms or immersive experiences.
Experience:
- Customer Service: 1 year (Required)
Language:
- English (Required)
- Spanish (Preferred)
Ability to Commute:
- Tampa, FL 33619 (Required)
Work Location: In person
Salary : $14 - $16