Control Room Operator

Are you passionate about upholding outstanding standards and guaranteeing smooth operations? Join Aristocrat as a Control Room Operator and become part of our energetic team! We dedicate ourselves to bringing happiness to life through play, and your role will be vital in preserving the integrity and seamless operation of our gaming systems. With a dedication to quality and a cooperative workplace, this is an outstanding chance to create a meaningful impact in customer service.

What You'll Do

• Meet monthly performance goals for accuracy, quality, efficiency, and important metrics
• Prepare timely internal reports of system and operational incidents
• Handle all job duties in strict adherence to policies and procedures
• Complete tasks according to system directives
• Monitor the health of the operating system
• Record activities and archive daily logs
• Participate in testing and reporting activities
• Provide timely feedback regarding system and equipment failures or client concerns
• Maintain information confidentiality
• Adopt and promote things we value
• Stay current on all new developments and procedures regarding protocols
• Work towards set goals and targets
• Open production tickets for system issues
  
  

What We're Looking For

• High School Diploma or equivalent experience
• Proficiency with computer systems and applications
• Demonstrated experience in data reporting
• Previous experience as a control room operator or in a similar role
• Highly developed verbal, interpersonal, and written communication skills
• Positive attitude with the ability to maintain a friendly, professional, and courteous demeanor
• Demonstrated accuracy with a consistent attention to detail
• Ability to make decisions, show discretion, and take initiative when management is not present
• Excellent grammatical and typing/data entry skills with an emphasis on accuracy
• Organized with proven time-management skills
• Ability to remain focused and organized
• Dedication to Company standards and values
• Outstanding customer service skills
• Ability to follow detailed protocols
  
  

Company Summary

Aristocrat Interactive  

Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together.  The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen
  
  

Travel Expectations

None

Pay Range

$18.00 - $29.25 per hour

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

Additional Information

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.