What are the responsibilities and job description for the Operations Manager position at Galls?
We are seeking a results-driven 2nd Shift Operations Manager to lead and hold a high-volume fulfillment operation accountable for performance, execution, and continuous improvement. This is a highly visible, hands-on leadership role focused on driving productivity, reinforcing standards, and ensuring operational commitments are consistently met.
On Site: Lexington, KY
Second Shift
WHAT YOU’LL DO:
- Lead a single shift of distribution operations with a strong emphasis on execution, accountability, and performance outcomes.
- Set clear expectations, monitor results, and take decisive action to ensure operational goals are achieved.
- Own shift-level performance and drive accountability for safety, quality, productivity, and cost metrics
- Lead, coach, and develop supervisors and team leads to ensure consistent execution of operational standards
- Hold teams accountable to daily and weekly performance goals, addressing gaps with urgency and discipline
- Translate business objectives into clear priorities, workflows, and measurable outcomes
- Analyze productivity, labor, and cost data to identify gaps and implement corrective actions that improve throughput and efficiency
- Establish and enforce standardized processes to ensure consistency, accuracy, and scalability
- Proactively manage staffing, scheduling, and labor planning to align with volume and service expectations
- Partner cross-functionally to remove barriers and ensure alignment across operations, inventory, and quality
- Address employee relations matters promptly, maintaining a fair, consistent, and performance-focused work environment
- Provide direct, timely feedback and conduct performance evaluations that reinforce accountability and development
- Foster a culture of ownership where leaders and associates are expected to meet commitments and deliver results
- Ensure strict adherence to safety standards and compliance requirements
- Maintain visibility across shifts and flex schedule as needed to support business demands
WHAT YOU BRING:
- 3–5 years of leadership experience in distribution, logistics, or a high-volume operational environment
- Demonstrated ability to drive performance, enforce accountability, and deliver measurable results
- Proven experience leading through others, including developing frontline leaders and holding teams to high standards
- Strong analytical skills with the ability to interpret data, identify trends, and take action
- Ability to make sound, timely decisions in a fast-paced environment
- Effective communicator who can clearly set expectations and address performance at all levels
- Experience managing labor, productivity metrics, and operational KPIs
- Proficiency with WMS, RF technology, and reporting tools (Excel or similar)
- Ability to balance hands-on leadership with strategic execution
EOE/Disability/Veterans