IT BUSINESS SYSTEMS ANALYST

For four generations, Galloway Company has been delighting customers nationwide with high-quality industrial ingredients for sweet treats, sourced from local dairy farms. Under continuous family ownership, each employee is embraced as part of the Galloway family. This isn't just a sentiment—we demonstrate this commitment by offering highly competitive pay, comprehensive benefits and opportunities for career advancement, treating every team member with the dignity and respect they deserve.

With a rich multigenerational history, a reputation for quality products, and superior customer relationships, we are a recognized leader in the dairy processing industry. We understand that to maintain this leadership, we must be the Employer of Choice by investing in our employees, to ensure our continued success and uphold our legacy of excellence. Galloway Company is the nation’s largest manufacturer of cream liqueur bases and sweetened condensed milk, and a specialist in frozen dairy dessert mixes.

Galloway Company is seeking a dynamic IT Business Systems Analyst to serve as the frontline support for ERP and business application systems. This pivotal role acts as the bridge between business process owners and technical IT teams, ensuring seamless daily operations while driving strategic improvements across the organization.

ERP & Application Support

• Serve as the primary responder for ERP-related issues, troubleshooting daily operational challenges and escalating as needed
• Support ERP configuration, enhancements, and integration with custom applications layered on top of the ERP
• Assist in troubleshooting ERP customizations, including reviewing Gembase/DML code to help identify root causes of issues
• Provide training and guidance to end users on ERP functionality, reporting tools, and best practices

Reporting & Analytics

• Understand ERP database structures and support data needs for reporting and analytics
• Develop and maintain reports, dashboards, and KPIs using Power BI and SSRS
• Support analytics platforms and contribute to analytics initiatives

Business Process & Documentation

• Partner with business users to document requirements, define functional specifications, and develop testing scenarios
• Identify opportunities for process improvement and document current and future state processes
• Document system functionality and enhancement requests

Collaboration & Project Coordination

• Collaborate with contract IT developers and internal team members to deliver system modifications and enhancements
• Coordinate small to medium sized IT projects
• Interface with current software vendors to resolve issues

Security & Compliance

• Support adherence to cybersecurity policies within systems and user behaviors
• Actively support the company’s food safety management system and employee safety initiatives

Position Requirements:

• Bachelor’s Degree in Information Technology, Business Information Systems, Computer Science, or related field required.
• 3 years of experience supporting ERP systems (Ross ERP preferred, other ERP systems considered).
• Strong SQL skills with ability to query and interpret ERP data.
• Experience with analytics and reporting tools, specifically Power BI and SSRS.
• Background in troubleshooting and working with ERP customizations; familiarity with Gembase or another Database Manipulation Language preferred.
• Strong understanding of manufacturing or business processes, with ability to translate functional requirements into technical solutions.
• Experience in requirements gathering, documentation, and process analysis.
• Excellent communication skills (written, oral, and presentation).
• Highly collaborative team player with strong interpersonal and relationship-building skills.
• Critical thinker with strong problem-solving abilities and analytical mindset.

If you're excited to bring your technical talents into the world of dairy processing, apply today and help us pour innovation into every product we delight our customers with.

TO APPLY:
If you are interested in applying for the IT Business Systems Analyst position at Galloway Company, please follow the Apply button prompts to complete an online application and upload your resume.

Upon receiving this information, you will receive an invitation to complete a Culture Index Survey, this is required to move forward in the recruiting process. Resumes will be reviewed once the Culture Index Survey is completed.

Galloway Company is an Equal Opportunity Employer. Galloway Company does not discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant's consideration for employment on a basis prohibited by local, state or federal law. Galloway Company will not discriminate against any applicant for employment because of age, race religion, color, disability, sex, sexual orientation or national origin.