Service Coordinator

About Galloway’s Lawn Service

Galloway’s Lawn Service is a locally owned, growing landscaping and groundskeeping company serving Chattanooga and the surrounding areas. We provide professional lawn care, landscape maintenance, property cleanup, drainage solutions, and comprehensive groundskeeping services for residential and commercial clients.

Our team is committed to quality workmanship, dependable service, professionalism, and exceptional customer satisfaction. As our company continues to expand, we are looking for reliable, motivated individuals who take pride in their work and want to contribute to our continued success.

Position Overview

We are seeking a highly organized, dependable, motivated, and trustworthy Service Coordinator to support our daily office operations and help ensure efficient communication between customers, field crews, and management.

This position serves as a central point of contact for incoming calls, customer inquiries, new service requests, scheduling, and administrative coordination. Responsibilities include managing customer communications, coordinating estimate appointments, assisting with crew scheduling and dispatching, maintaining accurate records, and supporting billing and general office functions.

The ideal candidate will demonstrate professionalism, sound judgment, attention to detail, and a willingness to learn. Previous experience is beneficial but not required. We are looking for someone who can adapt to new systems, follow established procedures, take initiative, and manage multiple responsibilities effectively.

Compensation

• Starting pay: $18.00–$20.00 per hour, based on qualifications, relevant experience, and demonstrated capabilities.
• Opportunities for professional growth and increased responsibility as the company expands.

Key Responsibilities

Responsibilities may include, but are not limited to:

• Answer incoming telephone calls, respond to voicemails, direct inquiries, and perform general receptionist and administrative duties.
• Manage incoming customer leads from telephone calls, website submissions, social media, and other communication channels.
• Gather accurate customer information, document service requests, and direct inquiries to the appropriate team members.
• Schedule estimate appointments, coordinate calendars, and communicate appointment details to customers and management.
• Assist with daily crew scheduling, dispatch coordination, route adjustments, and customer notifications.
• Maintain accurate customer records, job notes, contact information, and scheduling details within company management software.
• Send appointment confirmations, reminders, follow-up messages, and other routine customer communications.
• Monitor outstanding invoices and professionally follow up with customers regarding unpaid balances and past-due accounts.
• Organize and maintain business records, including invoices, receipts, vendor bills, and internal administrative documentation.
• Coordinate with company ownership, field leadership, and accounting personnel to support efficient daily operations.
• Assist with ordering office supplies and maintaining an organized, professional office environment.
• Follow established company procedures and assist with improving administrative efficiency as needed.
• Maintain confidentiality and exercise discretion when handling customer information, financial records, and sensitive business matters.

Required Qualifications

• Strong organizational skills, attention to detail, and the ability to manage multiple tasks and competing priorities.
• Professional telephone etiquette and effective verbal and written communication skills.
• Basic computer proficiency, including email, spreadsheets, scheduling applications, and electronic communication platforms.
• Willingness and ability to learn new software, technologies, and established business processes.
• Dependability, punctuality, and consistent availability during scheduled business hours.
• Ability to work independently, exercise sound judgment, and communicate effectively with management and coworkers.
• Demonstrated professionalism, honesty, integrity, and accountability.
• Reliable transportation.
• Legal authorization to work in the United States.
• Ability to successfully complete a background check, consistent with applicable law and company hiring requirements.
• Ability to satisfy standard employment eligibility verification and onboarding requirements.

Professional Conduct, Technology & Confidentiality

Because this position involves access to customer information, business systems, financial records, and internal communications, the selected candidate must demonstrate a high level of professionalism, integrity, and responsibility.

Employees are expected to:

• Use company-provided computers, telephones, software, communication platforms, and other technology responsibly, professionally, and primarily for authorized business purposes.
• Follow company policies regarding appropriate technology use, information security, customer communications, and recordkeeping.
• Safeguard confidential customer information, payment details, company financial information, business strategies, and other sensitive records against unauthorized access, disclosure, or retention.
• Maintain accurate, professional, and appropriate communications when representing the company through telephone calls, email, text messaging, or other business channels.
• Respect company property, established procedures, and access privileges, including any monitoring or oversight of company-owned systems conducted in accordance with company policy and applicable law.
• Demonstrate honesty, discretion, accountability, and sound professional judgment in all aspects of their work.

Preferred Qualifications (Not Required)

• Previous experience in office administration, customer service, service coordination, or receptionist positions.
• Experience in landscaping, construction, HVAC, plumbing, cleaning, or other service-based industries.
• Familiarity with customer relationship management (CRM) and scheduling software, particularly Jobber or comparable platforms.
• Experience coordinating field employees, dispatching service crews, or managing appointment schedules.
• Basic bookkeeping knowledge, including invoice management, payment tracking, purchase receipts, and general financial recordkeeping.

What We Offer

• Competitive hourly compensation based on experience and qualifications.
• A stable, team-oriented working environment.
• Hands-on training with company systems, processes, and administrative workflows.
• Opportunities to develop new skills and take on additional responsibilities.
• The opportunity to play an important role in the continued growth of a locally owned business.

Work Schedule

Monday–Friday | Daytime Business Hours

Specific hours and scheduling expectations will be determined based on operational needs, seasonal workload, and candidate availability.

Pay: $18.00 - $20.00 per hour

Expected hours: 24.0 per week

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Chattanooga, TN 37415 (Preferred)

Work Location: In person

Salary : $18 - $20