Strategic Account Sales Manager

We are looking for a Strategic Account Sales Manager to Sell, Grow, and Manage a vertical portfolio of commercial HVAC / Plumbing service accounts. This role focuses on long-term customer partnerships, service agreement growth, retention, and account profitability. The right candidate operates as a trusted advisor to customers and a strategic leader internally, ensuring strong delivery while expanding our footprint within each account.

This is a strategic ownership role focused on long-term customer value and account performance targeting Healthcare / Life Science Accounts OR Commercial / Hospitality.

This position can be based in our Raleigh, Charlotte, or Houston. This role may also be remote.

What You’ll Do

• Own and grow a portfolio of commercial service accounts
• Drive service agreement expansion, multi-year commitments, and additional locations
• Lead contract negotiation, renewals and customer value reviews
• Identify system upgrades, modernization projects, and lifecycle opportunities
• Build relationships with key decision-makers
• Develop annual account plans and long-term growth strategies
• Use service history and equipment data to guide customer recommendations
• Partner with operations teams to ensure execution aligns with commitments

How Success Is Measured

• Account retention
• Agreement revenue growth
• Gross margin performance
• Expansion into additional sites or services
• Cross-sell and upgrade opportunities
• Depth of customer relationships

What This Role Is Not

• Not a small transactional selling role
• Not an estimating or operations role

What We’re Looking For

• Willingness and ability to travel up to 50% as required.
• 3–5 years of experience selling and managing strategic accounts within a defined industry vertical (Healthcare, Hospitality & Real Estate, Retail & Convenience, Government/Education, or similar)
• Experience managing commercial or industrial service accounts (HVAC / Plumbing preferred)
• Strong business and financial acumen
• Proven ability to grow existing accounts
• Skilled at building relationships at multiple levels of an organization
• Ability to analyze systems and recommend long-term solutions
• Strong communication and presentation skills

Position Qualifications

To perform at a proficient level and to be fully qualified for this position, a person would be expected to have:

1. Education: Bachelor’s Degree or higher, may be substituted for experience in the industry
2. Experience: 3-10 years working in a high-level Customer Relations Role
3. Specialized Knowledge Needed for Performance of Job: Highly effective external communication skills with a strong customer orientation and attention to detail, ability to be proficient in the use of multiple computer systems.
4. Special Skills: The ability to work well with others in a fast paced, multi-tasking environment, ability to work to become proficient in following, memorizing and understanding standard operating procedures and practices, strong organizational skills and ability to prioritize. Presentation skills are a plus.
5. Other: Basic computer knowledge; Proficient with Microsoft Office Applications – Word, Excel; experience with CRM applications a plus.

About Gallo Mechanical

Founded in 1945, Gallo Mechanical is a premier mechanical construction and service provider headquartered in New Orleans, bringing more than 80 years of experience delivering mission-critical HVAC and plumbing solutions across the Southeastern United States—from Houston to the Carolinas. Guided by its values of family, service, and performance, Gallo maintains an unwavering commitment to its people and proudly serves healthcare, hospitality, education, industrial, and high-tech markets with a strong focus on safety, quality, and customer satisfaction.

Inclusive Employer

Our number one focus will always be our people. Gallo Mechanical welcomes employees from varied backgrounds and walks of life, and it’s reflected in our diverse community. Gallo Mechanical is proud to be an equal opportunity employer and is committed to administering personnel actions, including hiring, training, promoting and compensating its employees, without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.