What are the responsibilities and job description for the National Account Sales Director position at Gallo Mechanical Services, LLC?
We are looking for a strategic National Account Sales Director to Sell, Grow, and Manage a vertical portfolio of commercial HVAC / Plumbing service accounts. This role focuses on long-term customer partnerships, service agreement growth, retention, and account profitability. The right candidate operates as a trusted advisor to customers and a strategic leader internally, ensuring strong delivery while expanding our footprint within each account.
This is a strategic ownership role focused on long-term customer value and account performance targeting Commercial / Hospitality.
This position can be based in our Raleigh, Charlotte, or Houston. This role may also be remote.
What You’ll Do
- Own and grow a portfolio of commercial service accounts
- Drive service agreement expansion, multi-year commitments, and additional locations
- Lead contract negotiation, renewals and customer value reviews
- Identify system upgrades, modernization projects, and lifecycle opportunities
- Build relationships with key decision-makers
- Develop annual account plans and long-term growth strategies
- Use service history and equipment data to guide customer recommendations
- Partner with operations teams to ensure execution aligns with commitments
How Success Is Measured
- Account retention
- Agreement revenue growth
- Gross margin performance
- Expansion into additional sites or services
- Cross-sell and upgrade opportunities
- Depth of customer relationships
What This Role Is Not
- Not a small transactional selling role
- Not an estimating or operations role
What We’re Looking For
- Willingness and ability to travel up to 50% as required.
- 3–5 years of experience selling and managing strategic accounts within a defined industry vertical (Healthcare, Hospitality & Real Estate, Retail & Convenience, Government/Education, or similar)
- Experience managing commercial or industrial service accounts (HVAC / Plumbing preferred)
- Strong business and financial acumen
- Proven ability to grow existing accounts
- Skilled at building relationships at multiple levels of an organization
- Ability to analyze systems and recommend long-term solutions
- Strong communication and presentation skills
Position Qualifications
To perform at a proficient level and to be fully qualified for this position, a person would be expected to have:
- Education: Bachelor’s Degree or higher, may be substituted for experience in the industry
- Experience: 3-10 years working in a high-level Customer Relations Role
- Specialized Knowledge Needed for Performance of Job: Highly effective external communication skills with a strong customer orientation and attention to detail, ability to be proficient in the use of multiple computer systems.
- Special Skills: The ability to work well with others in a fast paced, multi-tasking environment, ability to work to become proficient in following, memorizing and understanding standard operating procedures and practices, strong organizational skills and ability to prioritize. Presentation skills are a plus.
- Other: Basic computer knowledge; Proficient with Microsoft Office Applications – Word, Excel; experience with CRM applications a plus.