Personal Lines Insurance Customer Service Representative

Welcome to Gallina and Sons, where excellence and personalized service have been the cornerstone of our success. Our Bridgeville, Pennsylvania location proudly supports the community. We are searching for a dedicated Personal Lines Insurance Customer Service Representative who is ready to join our dynamic team. In this role, you will be essential in supporting our clients by addressing their inquiries and providing exceptional service to meet their insurance needs. We celebrate a collaborative work environment where your talents will be recognized and nurtured, allowing you to grow personally and professionally. If you are enthusiastic about making a positive impact on clients' lives by ensuring their insurance coverage is well-managed and comprehensive, then Gallina and Sons may be the perfect fit for you. Salary is negotiable based on experience and familiarity with management software.

Salary Range: $20.00 - $23.00 per year

Hourly Base Salary Based on Experience

Licensing: Active Pennsylvania Property & Casualty License is required.

Experience: Previous experience in insurance customer service is preferred.

Communication Skills: Excellent verbal and written communication skills, with an emphasis on active listening and empathy.

Customer-Oriented: A strong commitment to delivering high-quality customer service with a positive attitude.

Problem-Solving Skills: Ability to identify and resolve customer issues effectively and efficiently.

Technical Skills: Proficiency with agency management software and other industry-related tools preferred.

Flexibility: Ability to adapt to changing environments and work both independently as needed and within a team setting.

Motivation: Strong self-drive and initiative to continuously improve service delivery and customer satisfaction.

Customer Interaction: Engage with clients to provide excellent personalized service and address inquiries regarding personal lines insurance offerings.

Claims Assistance: Assist clients with policy claims and facilitate the claims process to ensure efficient and effective resolution.

Policy Management: Oversee policy renewals and ensure accurate customer profiles and policy information in the system.

Problem Solving: Resolve customer issues by coordinating with relevant teams and offering solutions to meet customer needs and expectations.

Documentation: Maintain accurate records of customer interactions and transactions, documenting details of inquiries, comments, and actions taken.

Product Knowledge: Continuously update knowledge on insurance products, policies, terms, and changes in industry standards to provide accurate information to clients.

Flexibility: Will work in-house with the ability to work remotely as the need arises, such as inclement weather, unexpected family emergencies, power outages, etc.