Customer Service Representative

We are looking for a dedicated Customer Service Representative who is ready to join our dynamic team. You will be essential in supporting our clients by addressing their inquiries and providing exceptional service to meet their insurance needs. We have a collaborative work environment where you will be recognized and encouraged while you learn and grow personally and professionally. If you are enthusiastic about making a positive impact on clients' lives by managing their insurance coverage, then Gallina and Sons may be a perfect fit for you. Salary is negotiable based on experience and familiarity with various software programs. An insurance license is preferred, but we are willing to train you to obtain your license. Comfort with commuting to our Collier Township office and a drivers license is necessary.

Salary Range: $42,000.00 - $49,000.00 per year

Annual Base Salary Based on Experience

Licensing: Desire and commitment to obtain a property and casualty insurance license promptly after hire if not already acquired.

Experience: Previous experience in insurance customer service is preferred but will train.

Communication Skills: Excellent verbal and written communication skills, with an emphasis on active listening and empathy.

Problem-Solving: Ability to identify and resolve customer issues effectively and efficiently.

Technical Skill: Familiarity with agency management software preferred. Proficiency with other industry-related tools expected (eg Microsoft Office).

Flexibility: Ability to adapt to changing environments and work both independently as needed and within a team setting.

Motivation: strong self-drive and initiative to continuously improve service delivery and customer satisfaction.

Customer interaction: Engage with clients to provide excellent personalized service and address inquiries regarding personal line insurance offerings

Claims Assistance: Assist clients with directing them in the claims process and facilitating to ensure efficient and effective resolution.

Policy management: Oversee policy renewals and ensure accurate customer profiles and policy information in the management system.

Problem solving: Resolve customer issues by coordinating with relevant team members and offering pathways to a solution to meet the customers' needs and expectations.

Documentation: Maintain accurate records of customer interactions and transactions, documenting details of inquiries, comments and actions taken.

Product Knowledge: Continuously updating knowledge on insurance products, policies, terms and changes in industry standards with a goal of obtaining an insurance license within 90 days of hire.