What are the responsibilities and job description for the Operations Manager position at Gallian Firm?
Operations Manager - Gallian Firm – Dallas, Texas
Are you the person who sees inefficiency and immediately starts fixing it?
Do you take ownership of systems, people, and processes—and actually make them better?
Do you care about running a tight, high-performing operation where details matter and execution is everything?
If so, keep reading.
Gallian Firm is a growing, results-driven law firm built on a simple standard: do great work, take care of clients, and operate at a high level. Since 2019, we’ve developed a strong reputation in both criminal defense and civil litigation. As we continue to grow, we are looking for an Operations Manager who will take ownership of the firm’s internal engine and ensure everything runs efficiently, consistently, and professionally.
This is not a passive role. This is a leadership position for someone who wants to build, improve, and own operations across the firm.
Position Overview
The Operations Manager is responsible for the day-to-day execution and long-term improvement of firm operations, including financial oversight, HR coordination, systems management, and office infrastructure.
You will be the central point of accountability for how the firm runs internally.
Key Responsibilities
Administrative & Office Operations
- Oversee all office operations, including supplies, equipment, maintenance, and security
- Manage firm calendar systems, conference room scheduling, and internal logistics
- Maintain organized, compliant records systems with strict attention to confidentiality
- Ensure the office environment is consistently clean, professional, and client-ready
Financial Management & Billing Oversight
- Assist with invoicing and financial organization
- Oversee accounts payable/receivable and monitor billing and collections processes
- Support client accounting and ensure invoices and collections are handled properly
- Coordinate payroll and benefits administration
Human Resources & Team Management
- Recruit, hire, and onboard attorneys and staff
- Manage employee relations, performance reviews, and disciplinary processes when needed
- Oversee team scheduling, PTO tracking, and coverage planning
- Help maintain a strong, accountable, and positive office culture
Technology & Systems
- Manage and improve firm systems, software, and operational workflows
- Coordinate with IT vendors for troubleshooting, upgrades, and implementation
- Identify inefficiencies and proactively implement better processes
Policies, Procedures & Compliance
- Develop, refine, and enforce internal policies and SOPs
- Ensure compliance with legal, ethical, and operational standards
- Continuously improve workflows to increase efficiency and reduce friction
Marketing & Events Support
- Assist with firm marketing efforts, including website updates and social media coordination
- Support client outreach initiatives and brand consistency
- Plan and execute internal events, team functions, and client-facing events
Vendor Management
- Serve as the primary point of contact for vendors (IT, office services, contractors, etc.)
- Manage vendor relationships to ensure quality, efficiency, and cost control
How to Apply
Your application will be evaluated based on attention to detail and ability to follow instructions. To apply: Email your resume to Team@GallianFirm.com with the subject line: “Gallian Firm – Operations Manager Opening”
Cover Letter Requirement:
In your cover letter, do not summarize your resume. Instead, include the following:
- Tell us about one operational change you implemented—whether in a job, business, or system—that had a meaningful impact.
- Clearly state your compensation expectations and what you are looking for in your next role.
Minimum Qualifications
- Proven experience in operations or office management (legal or professional services preferred)
- Strong organizational and leadership skills with the ability to execute and follow through
- Comfortable managing multiple priorities without losing attention to detail
- Proficiency with office systems, technology, and process management
- Clear, direct, and professional communication skills
Compensation & Benefits
- Compensation is based on experience, skill set, and the value you bring to the firm
- 401(k) with up to 4% employer match
- Health, dental, and vision coverage
- PTO and vacation time
- Free parking
- Work-from-home Fridays
- Office gym membership
- Team events and holiday celebrations