Service Dept. Cashier

Job Title:  Cashier

Department:  Service

Reports to:  Service Manager

FLSA Status: Non Exempt

Position Summary

Under the Direction of the Service Manager receives payment for service and parts transactions and plays a key role in maintaining or creating customer satisfaction. Additional duties may be assigned based on the needs of the company.

Essential Duties and Responsibilities:

• Greets customers at the cashier window in a pleasant and professional manner.
• Computes customer bills.
• Receives cash, checks and credit card payments from customers; records amount received.
• Makes change and issues receipts to customers.
• Provides cash refunds or credit memorandums to customers for returned merchandise.
• Operates cash register.
• Reconciles cash drawer daily.
• Refers customers who have questions about the work performed, additional maintenance, or repairs etc. to the service advisor or other appropriate individual.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Maintains and files repair orders, parts invoices, rental forms; lists missing documents.
• Closes all open invoices.
• Reconciles gas purchase statements.
• Assists service and parts department with telephone coverage.
• Provides clerical and secretarial assistance to parts and service departments.
• Works with department manager to keep abreast of new products and services offered, their features and value, and any changes in price.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Maintain a cooperative manner with other employees
• Any other duties as assigned by management
• Employee must clock in at the beginning of each shift and clock out at the end of each shift. Any overtime must be approved in writing by the Service Manager prior to the accrual of overtime.

Supervisory Responsibilities:

This position has no supervisor responsibilities

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is a safety sensitive position that may require driving for company business, so the individual must be insurable through the MVD.

Education and Experience:

High school diploma, GED or an equivalent combination of education and experience, is required. Prior customer service experience desired.  A current valid NM Driver’s License and a clean driving record is required.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and use a computer.  The employee frequently is required to talk, hear and reach with hands and arms.  The employee must bend, stoop, and crouch to assess vehicle issues. The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment:

While performing the duties of this job, the employee is regularly exposed to car fumes and loud noises from vehicle motors.

THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBLITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB.  RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS FOR THE JOB. THIS JOB DESCRIPTION SUPERCEDES ANY PREVIOUS JOB DESCRIPTIONS GIVEN FOR THIS POSITION EITHER VERBALLY OR IN WRITING.